Enhance the management of your fiel service operations

Benefit from several methods to schedule your work orders

Use the smart planning method which best matches your in-house operations. Ensure that you take into account the tasks already planned, the time slots required by customers, the specific skills needed to carry out each work order and all your business constraints.

• Import of CSV or Excel files with the work order details
• Integration with your ERP using our API
• Sending of a customer database from your CRM
• Planning of work orders one by one on incoming call
• Planning of work orders to complete before a deadline
• Scheduling of recurring field service operations
• White label 24/7 online appointment booking site

Calculate the best field service routes

Thanks to the power of our algorithms, you can calculate optimised work order routes in just a few seconds. Maximise the occupancy rate of your workers’ planning or mobilise all your technicians by sharing the workload between them.

• View of the routes of your technicians on a map
• Overview of upcoming work orders for each technician
• Overview of the weekly calendar
• Access the field service operation details (duration, ETA…)
• Possibility to change the order of the steps in a route
• Possibility to assign a work order to another technician

Track your technicians in real time using the geolocation

The schedulers can visualise the progress of your technicians on a map at any time. Thanks to our geolocation system, you can react quickly to unexpected events or last minute requests. If necessary, you can change the routes of the technicians.

• Access the status of steps – late, on time, completed
• View the estimated time of arrival (ETA) and the time of completion
• The system recalculates the remaining route if a customer is absent
• The arrival time of each step is updated
• Assign all work orders to a colleague

Make it easy to manage last minute requests

AntsRoute makes it easy to respond to emergency repairs and other last minute requests. With just a few clicks, the scheduler can insert the task into an ongoing route without disrupting the smooth running of the operations.

Respect the scheduled time of arrival and your contractual commitments

The creation of balanced field service operation schedules allows technicians to respect the arrival time communicated to customers and to reduce the number of delayed appointments. Thanks to our field service management tool, you can respect the frequency of service operations defined in the contracts.

• Estimated duration of the services
• Work order time slot
• Usual traffic jams
• Waiting times and formalities

Digitise your work reports

Thanks to the mobile application, you no longer need to chase after signed work reports. By using a route optimisation tool, you can automate the creation of service reports and facilitate the invoicing cycle.

Monitor the performance of your field workers

Thanks to the data feedback from your routes, you can access useful indicators to help you make the best decisions for your business:

• Occupancy rate of the technicians’ schedule
• Average distance travelled per task
• Average CO2 emission per route
• Average cost per route or work order
• On time service rate
• Customer satisfaction level