Simplify the management of field service operations
Benefit from an easy to use and advanced all-in-one solution to efficiently schedule your field service routes according to your business constraints, track your technicians in the field and make the administrative management of your business easier.
+300 COMPANIES MANAGE FIELD SERVICE OPERATIONS WITH ANTSROUTE
Benefit from several methods to schedule your work orders
Use the smart planning method which best matches your in-house operations. Ensure that you take into account the tasks already planned, the time slots required by customers, the specific skills needed to carry out each work order and all your business constraints.
- Import of CSV or Excel files with the work order details
- Integration with your ERP using our API
- Sending of a customer database from your CRM
- Planning of work orders one by one on incoming call
- Planning of work orders to complete before a deadline
- Scheduling of recurring field service operations
- White label 24/7 online appointment booking site
Assign tasks according to business constraints
Assign tasks to your technicians according to the type of service, the qualifications required, and the skills and availability of your technicians. In just a few minutes, you can configure AntsRoute to handle all the specific requirements of your service teams and your customers.
Technicians
Technicians- Starting locations of technicians
- Days off and absences
- Working hours and breaks
- Occupancy rate of the schedule
- Cost per hour for each technician
- Type of licences and authorisations
- Sectorisation of technicians
Vehicles
Vehicles- Type of vehicle (van, bicycle…)
- Loading capacities
- Vehicle height
- Cost of use per km
- Cost per hour for each agent
- Quantity of CO2 emissions
- Maintenance required
- Parking place
Customers
Customers- Opening hours
- Favourite technician
- Frequency of operations
Book your free demo of AntsRoute and get answers to your questions.
Limit unnecessary journeys
Thanks to our route management tool, you can reduce the number of ‘no-shows’ that waste a lot of time, energy and money: unnecessary kilometres travelled, frustrated technicians, equipment stored until the next visit. To help you reduce the number of no-shows as much as possible, AntsRoute offers a range of functions.
Booking site
An online booking system available 24/7, enabling customers to plan their own appointment times.
Rescheduling link
A notification system with a link enabling the customer to confirm or reschedule the technician’s visit.
Tracking link
A notification system with a tracking link enabling the customer to follow the technician’s progress live on a map.
Calculate the best field service routes
Thanks to the power of our algorithms, you can calculate optimised work order routes in just a few seconds. Maximise the occupancy rate of your workers’ planning or mobilise all your technicians by sharing the workload between them.
- View of the routes of your technicians on a map
- Overview of upcoming work orders for each technician
- Overview of the weekly calendar
- Access the field service operation details (duration, ETA…)
- Possibility to change the order of the steps in a route
- Possibility to assign a work order to another technician
Track your technicians in real time using the geolocation
The schedulers can visualise the progress of your technicians on a map at any time. Thanks to our geolocation system, you can react quickly to unexpected events or last minute requests. If necessary, you can change the routes of the technicians.
- Access the status of steps – late, on time, completed
- View the estimated time of arrival (ETA) and the time of completion
- The system recalculates the remaining route if a customer is absent
- The arrival time of each step is updated
- Assign all work orders to a colleague
Make it easy to manage last minute requests
AntsRoute makes it easy to respond to emergency repairs and other last minute requests. With just a few clicks, the scheduler can insert the task into an ongoing route without disrupting the smooth running of the operations.
Best-possible job assignment: the tool ranks the best routes to reduce the number of journeys and the cost of the stop. The new task is integrated into the selected technician’s route.
Updating the technician’s schedule: the technician’s route can be re-optimised according to the parameters defined. A push notification is sent to the field worker via the mobile application to keep him informed.
Respect the scheduled time of arrival and your contractual commitments
The creation of balanced field service operation schedules allows technicians to respect the arrival time communicated to customers and to reduce the number of delayed appointments. Thanks to our field service management tool, you can respect the frequency of service operations defined in the contracts.
- Estimated duration of the services
- Work order time slot
- Usual traffic jams
- Waiting times and formalities
Simplify the administrative management of your operations
Thanks to the AntsRoute mobile application, available to technicians in the field, you no longer need to print out paper route sheets or chase after signed off reports.
Configure the display of service reports
Choose how you want your service reports to be displayed, and select the information you want to include (order number, customer account reference, etc.).
Automate data feedback
Your mobile technician fills in the information requested via the mobile application. The data is automatically transferred to the web interface.
Automated dispatch of service reports
Service reports are generated in PDF format and sent to the customer 30 minutes after the visit via SMS or e-mail notification.
Monitor the performance of your field workers
Thanks to the data feedback from your routes, you can access useful indicators to help you make the best decisions for your business:
- Occupancy rate of the technicians’ schedule
- Average distance travelled per task
- Average CO2 emission per route
- Average cost per route or work order
- On time service rate
- Customer satisfaction level
Managing field service operations from A to Z. A single solution.
Use a single solution to manage your routes, from scheduling appointments to sending service reports to your customers.
Empower your technicians in the field
Simplify the day-to-day work of your field technicians by providing them with paperless roadmaps, accessible via the AntsRoute mobile application.
Offer your customers a 5-star experience
Thanks to our automated notification system, you can provide your customers with all the information they need to get organised, in real time and at every stage of the service.
Simplify the planning of field service operations
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