Offer your customers a 5-star experience

Retain your customers with real-time communication at every stage of the field service process.

  • Live tracking of technicians
  • Autonomous rescheduling of work orders
  • Automated sending of work reports

Trusted by 300+ businesses

AntsRoute notification showing rating link

Make it easier for customers to prepare for the arrival of technicians

To avoid missed appointments, AntsRoute offers an SMS or email notification system with customisable text messages. Sending information at each stage reassures the customer and makes it easy for them to anticipate the arrival of your technician.

  • Reminder of the estimated time of arrival (ETA) of the technician
  • Automated message to inform that the technician has just started his route
  • Automated notification with the waiting time before his arrival
  • Notifications manually triggered from the mobile application
  • Warning message if a work order is cancelled

Let customers confirm or reschedule the field service time

In order to avoid missed appointments, our field service management solution includes a system to send messages with a link allowing the customer to confirm the date and time of the planned work order. If the customer is not available, he can reschedule the technician’s visit at another time.

AntsRoute notification showing the appointment rescheduling

AntsRoute notification showing the tracking of drivers

Let your customers track in real time the arrival of the technician

In the notification message sent to customers when the route starts, insert a link to view the area where the technician is located in real time. The customer can also see the number of clients to be visited before him. You can customise the display of the content of these white-label tracking links.

  • Customisation of the display colours
  • Adding of your corporate logo
  • Configuration of messages

Book your free demo of AntsRoute and get answers to your questions

Show customers that their satisfaction matters

Automate the sending of an SMS or email notification to customers 30 minutes after the validation of work orders, with a link allowing them to rate the level of services and make recommendations for improvement. The data collected can be analysed to improve the quality of service and retain more customers.

PDF service report sent using AntsRoute

Send electronic work reports to your customers

Automate the sending of PDF service reports to your customers approximately 30 minutes after the visit of your technician. The work orders are automatically edited thanks to the data transmitted from the field by your technicians. White label reports are customisable and can include many information:

  • Signature of the customer
  • Photos of the work done
  • Reference of the parts used
  • Date and time of work completion
  • Advice on use…

Sébastien Morant
Support Manager, Eloy Water

Since the deployment of the route optimization solution, the administrative gain is very important since in one month we have saved almost one week of work and eliminated human errors.

The best solution to meet the challenges of all your partners

For your technicians

Make the everyday work of your technicians easier by providing them with electronic itineraries, available on the AntsRoute mobile application.

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For your schedulers

Provide your schedulers with an all-in-one platform for easy and fast route planning.

Learn more →

Ready to get started?

Start your free trial and get direct access to all the features. You can also contact our team for assistance in setting up the software.