Build customer loyalty with efficient last-mile management
Meeting your customers’ expectations is the key success point for the development of your business. Are you aware of the importance of making the customer experience your top priority? Are you looking to build customer loyalty using new technologies? If so, AntsRoute is the ideal tool!
Meet your customers’ expectations from the first visit
In the era of digital and immediate response, customer expectations have evolved in recent years. To remain competitive, your company must take these changes into account. For example, as part of your field service business, you must assign the maintenance or repair operations to qualified technicians to fix the technical issue on the first visit.
In addition to the management of your technicians’ skills, the AntsRoute platform allows you to indicate the equipment and parts required for each operation. Furthermore, you can attach documentation and photos that can be accessed directly from the mobile application provided to the technicians. Thanks to AntsRoute, your field workers have all the information they need to resolve the operation on the first visit. This way, you avoid unnecessary return trips and improve your customers’ satisfaction.
Co-founder of La Boissonnerie de Paris
The algorithm finds solutions that I would not necessarily have thought about, and that take into account the constraints set by the customers. The human brain tends to think that it will find the best solution, but this is rarely the case. The algorithm is much more right than the human!
Let your customers plan around the arrival of your driver
What could be more annoying for your customer than to be forced to stay at home all day to receive the package that will finally be delivered at 5pm? To avoid this situation, you need to communicate the right information to your customers at the right time.
As soon as the work order or delivery is scheduled, AntsRoute makes it possible to automate the sending of text messages to customers indicating the date of visit. In addition, you can indicate a time slot of two hours, and even an estimated time of arrival. But there is more! With AntsRoute, you can send a tracking link to your customers immediately after the route has started. This geolocation system allows customers to know the position of the delivery driver or technician and the waiting time before he arrives.
Co-founder of the startup Delivening
Obviously, we use the feature of AntsRoute that enables us to send text messages to customers to let them know the ETA. To limit the failed deliveries, we asked for the possibility for customers to reschedule the appointment directly via AntsRoute, without human assistance.
Avoid delays of your staff at your customers’ premises
If you receive a call for an emergency repair, you need to ensure that your technician does not arrive late on site. The consequences of fixing technical issues too late could be very costly for your customer… and for your company.
Thanks to AntsRoute, you can manage these last-minute requests and schedule realistic routes that allow you to respect the time communicated to customers. The work orders are smartly assigned to the technicians according to their skills and their geographical distance at the time of the request.
Head of the Solidarity Department, Département de la Marne
The scheduling of the workers’ routes required a lot of work, as we had to manage multiple criteria. The opportunity offered by the SDIS 51, which made staff available for 10 days, had to be taken advantage of to the maximum. But there were also all the logistics constraints linked to Pfizer’s Comirnaty vaccines. We had to respect the cold chain, as well as the 6-hour maximum delay between the dilution of the product and its injection.
Get feedback from your customers to improve the quality of your service
The feedback from your customers is essential for you to make the right decisions for your business. Furthermore, by providing a high quality service that improves customer satisfaction, your company should be able to meet the requirements of ISO 9001 and achieve this certification.
For example, the AntsRoute platform has a system for sending text message notifications right after the delivery or the visit. It is possible to insert a link allowing the customer to rate the quality of the service offered and to add comments. By analysing this data, you can improve the quality of service and increase customer loyalty.