Trusted by 300+ businesses
Make it easier for customers to prepare for the arrival of technicians
To avoid missed appointments, AntsRoute offers an SMS or email notification system with customisable text messages. Sending information at each stage reassures the customer and makes it easy for them to anticipate the arrival of your technician.
- Reminder of the estimated time of arrival (ETA) of the technician
- Automated message to inform that the technician has just started his route
- Automated notification with the waiting time before his arrival
- Notifications manually triggered from the mobile application
- Warning message if a work order is cancelled
Let customers confirm or reschedule the field service time
In order to avoid missed appointments, our field service management solution includes a system to send messages with a link allowing the customer to confirm the date and time of the planned work order. If the customer is not available, he can reschedule the technician’s visit at another time.
Let your customers track in real time the arrival of the technician
In the notification message sent to customers when the route starts, insert a link to view the area where the technician is located in real time. The customer can also see the number of clients to be visited before him. You can customise the display of the content of these white-label tracking links.
- Customisation of the display colours
- Adding of your corporate logo
- Configuration of messages
Show customers that their satisfaction matters
Automate the sending of an SMS or email notification to customers 30 minutes after the validation of work orders, with a link allowing them to rate the level of services and make recommendations for improvement. The data collected can be analysed to improve the quality of service and retain more customers.
Send electronic work reports to your customers
Automate the sending of PDF service reports to your customers approximately 30 minutes after the visit of your technician. The work orders are automatically edited thanks to the data transmitted from the field by your technicians. White label reports are customisable and can include many information:
- Signature of the customer
- Photos of the work done
- Reference of the parts used
- Date and time of work completion
- Advice on use…
Support Manager, Eloy Water
Since the deployment of the route optimization solution, the administrative gain is very important since in one month we have saved almost one week of work and eliminated human errors.