The easy management of your field service operations
Boost your business and make the day-to-day work of your field technicians easier with our simple and automated work order management software.
- Optimised routes integrating constraints
- Paperless itineraries for your technicians
- Automated sending of service reports
- 5-star experience for your customers
+300 COMPANIES MANAGE FIELD SERVICE OPERATIONS WITH ANTSROUTE
Maintenance
Simplify the management of preventive maintenance operations with our easy-to-use route optimisation software.
Audit
Make it easy to plan on-site inspections with our all-in-one route management system.
Repair
Plan emergency machine repairs with ease using our advanced and comprehensive software.
Installation
Plan on-site installation routes which take into account the time constraints and technical skills of your technicians.
The easy management of field service operations
The number of parameters to be taken into account when planning field service routes is constantly increasing: skills of technicians, holidays and breaks, place where equipment is loaded, traffic conditions, guaranteed response times and duration of tasks.
It’s no longer enough to create schedules by hand, even with the help of tools such as Excel, Google Calendar or Google Maps.
That’s why dispatchers need to adopt appropriate digital tools to optimise the management of specific business processes, speeding up operations and boosting team productivity.
Recruitment in technical professions is becoming increasingly complex. Dispatchers are unable to overload their schedules, at the risk of seeing their technicians leave to join the competition.
Implementing a strategy to retain technicians is now one of the main tasks of operations managers.
To improve the day-to-day lives of your technicians, you not only need to optimise their travel, which sometimes accounts for half their working day, but also simplify the drafting of service reports.
Customers now want to be able to choose from a range of dates and times. What’s more, they expect to receive information at every stage of the process, including the technician’s estimated time of arrival.
To meet your customers’ expectations and provide a seamless experience, you need to implement an optimal communication strategy and ensure that the advertised times are respected through realistic routes.
Make it easier to schedule work orders
Give your operations managers one single software to perfectly organize the schedules of their technicians. In a simple way, they can plan and optimise work order routes, track the technicians in the field and analyse the performance of the workers.
- Assign work orders according to multiple criteria.
- Optimise routes based on data from your Excel files.
- Automate the sending of data from your ERP.
- Track your technicians in the field with geolocation.
- Improve the tracking of your service operations.
- Monitor the performance of your field workers.
Serve more customers
Increase the productivity of your technicians by reducing driving times.
Boost service quality
Keep your customers satisfied by meeting their expectations from the first visit.
Save time
Simplify route optimisation by automating the management of business specificities.
Reduce carbon footprint
Limit the carbon emissions from your vehicles by avoiding unnecessary journeys.
Improve the daily work of technicians
Thanks to the AntsRoute mobile application, your field technicians can retrieve all the information about the work to be carried out and have access to a map display of their routes. They can easily communicate with your customers and access updated planning. You increase the autonomy of your technicians and keep an overview of your operations in the field.
- Access GPS navigation to the next step.
- Access details and documents of operations.
- Automate the sending of proof of service.
- Plan extra work orders from the app.
Communicate effectively with your customers
Improve customer satisfaction by providing the best work order experience. You communicate in real time every information enabling the customer to prepare the arrival of the technician. You meet his expectations from the first visit thanks to an efficient management of the skills of your technicians.
- SMS or email notifications with custom messages
- Reminder of the estimated time of arrival (ETA)
- Link to reschedule the work order if not available
- Link to view in real time the location of the technician
- Sending of the work reports after the completion
- Link to rate service quality after the work order completion
Connect AntsRoute to your favorite tools
If you already have a CRM or ERP to manage your work orders, your customers or your invoicing, benefit from our API and our integration with Zapier to connect this system to your AntsRoute account.
Join +3000 mobile workers who are using AntsRoute
In our industry, there are very specific constraints. Sometimes we have to send a technician to the other end of Belgium for a single task, because it is a matter of life and death. We can’t leave the person in a state of insecurity for a whole weekend! AntsRoute is therefore very useful for smartly completing the work schedules of our technicians.
Sébastien Dandoy
Assistant to the Director of Tele-Hulp
Start optimising field operations
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