AntsRoute, who is it for?
As part of your work, do you make last-mile deliveries, carry out field service operations or provide home care? You are facing these three operational challenges on a daily basis:
- Optimise your organisation to increase productivity, reduce costs and the carbon footprint.
- Ensure the traceability of your operations and the quality of service offered to customers.
- Manage more and more diversified order flows with shorter and shorter response times.
In this case, AntsRoute is the right tool for you! With its SaaS route optimisation platform and its mobile application, the solution meets these three challenges. Whether you are an operations manager or a dispatcher, working in a small family business, an SME or in a large corporation, the tool adapts to your working methods.
Challenge n°1: Make the daily work of your teams easier and ensure the profitability of your company
In times when consumer expectations in terms of response times are a key selling point, you need to implement new strategies to meet customer requirements. With the help of AntsRoute software, you can overcome all the challenges of the last mile:
- Serve the customer in less than 24 hours.
- Impose on your customer the date and time slot of visit.
- Let the customer choose the date and time slot of the visit, while encouraging him to choose the most environmentally friendly option.
- Suggest your customer the date and time slot of visit, but give him or her the possibility to reschedule the appointment.
For each of these challenges, AntsRoute offers unique algorithms that enable you to optimise your routes to limit the cost and carbon footprint of your operations, while taking into account your business constraints. In addition, the tool offers easy-to-use interfaces for schedulers, field workers and your customers.
Co-founder of La Boissonnerie de Paris
The algorithm finds solutions that I would not necessarily have thought about, and that take into account the constraints set by the customers. The human brain tends to think that it will find the best solution, but this is rarely the case. The algorithm is much more right than the human!
Challenge n°2: Provide quality services to retain customers
The delivery to the customer’s home or the field operation ends the sales cycle. So, this is the step you should not miss! If you want your customers to recommend your services to their friends and family, you must do everything possible to meet their expectations. For example, give them all the information they need to plan around the delivery or visit. The day of the visit, send them a link by text message to let them track the driver’s arrival on a map. Then, automate the sending of the delivery note or the field service report in PDF format.
Customer expert at Marmelade
When the customers place order online, they can choose 2 or 4-hour delivery time slot, depending on the delivery area. Thanks to Antsroute, the customer receives an e-mail the day before with the estimated time of arrival (ETA) of the delivery driver. Then, the software sends an automated text message on the same day, as soon as the delivery person validates the previous step. This automated text message management system makes the organisation of your customers and delivery staff easier.
Challenge n°3: Manage diversified order flows to gain new customers
In your business, order flows are increasingly diversified: e-commerce website, phone call, online booking platform, etc. This means that you have to be able to process all of these orders. Not always easy! Fortunately, there are tools to simplify this task.
Let’s take the example of the AntsRoute route optimisation software. Thanks to its APIs and webhooks, the tool can be easily connected to many applications. For the carrier Delivening, AntsRoute is connected to three ordering channels: EDI, Woop and the dedicated AntsRoute Store interface. The Synlab group of laboratories receives requests for medical sample pick-ups by phone, and the second flow comes from the nursing homes via the Lyta software. Other customers benefit from our integrations with WooCommerce, Shopify, Prestashop, Odoo or Zapier plugins. Finally, AntsRoute has integrations with E-fluid, Must-G5, PrestaRESO2 and can easily import Excel and CSV files.
Co-founder of the startup Delivening
Obviously, we use the feature of AntsRoute that enables us to send text messages to customers to let them know the ETA. To limit the failed deliveries, we asked for the possibility for customers to reschedule the appointment directly via AntsRoute, without human assistance.
What are your priorities?
Get rid of your administrative tasks
If you automate the administrative management of your tasks and the communication with your customers, you can easily save one working day per week and focus on the most important tasks. End time-consuming route scheduling with maps and spreadsheet and focus on automated management of your business constraints. Make sure you provide the right information, at the right time, to the right person.
Save more than 20% on driving time, kilometres and carbon emissions
Determine the best order to visit your customers to limit the number of kilometres travelled between two steps. Thus, you can complete more deliveries or work orders every day, while respecting the time constraints of your customers. Assign stages to your field agents according to their skills and licences to avoid second visits to the customer, which are costly for the environment and for your company.
Grow your business quickly
Provide your workforce with the right digital tools to help them become more productive. Offer a 5-star delivery or service to meet your customers’ expectations and increase your turnover. Manage order flows from different customers or sales channels easily.
Turn your customers into ambassadors
Reassure your customers by communicating useful information at each step of the process. Respect the times indicated to the customers by managing all the constraints linked to the last mile.