The all-in-one solution for optimized management of field service routes

Make the management of your technicians or inspectors in the field easier. Smartly schedule field operations through incoming calls or text messages. Cut down unnecessary mileage by optimizing routes. Give your workers a user-friendly mobile application. Offer a 5-star experience to your customers.

Make the management of your technicians or inspectors in the field easier. Smartly schedule field operations through incoming calls or text messages. Cut down unnecessary mileage by optimizing routes. Give your workers a user-friendly mobile application. Offer a 5-star experience to your customers.

More field service operations, lower unnecessary mileage, better customer experience

The operations managers and field workers of companies in different industries and sizes benefit from our route optimization software.

  Optimize the mileage

  Digitize the service reports

  Boost the productivity of your technicians

  Reduce carbon footprint

  Enhance customer satisfaction

  Track in real time the field services

Optimize the mileage
Digitize the service reports
Boost the productivity of your technicians
Track in real time the field services
Reduce carbon footprint
Enhance customer satisfaction

“After implementing the solution for optimizing field service routes, the administrative advantages have been significant, as in one month we have saved almost a working week and eliminated human errors.”

– Sébastien Morant, Support Manager, Eloy Water.

Make the scheduling of field service easier

Smartly schedule maintenance or repair operations in a few minutes taking into account already planned appointments, customer availability and different business constraints: time slots, duration of services, skills and spare parts required.

24/7 online appointment scheduling site.

Scheduling of field service operations on incoming calls.

Import of a list of customers to visit on a defined date.

Planning of orders with due dates.

Get an overview of your technicians’ schedules

Start the route optimization in a few clicks and display the daily schedule of your field workers on a map. The tool takes into account the working hours, breaks, absences, departure and arrival locations of technicians and the capacity of vehicles.

View the routes of your technicians on a map.

Overview of upcoming steps for each field worker.

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Send reminders to your customers to avoid missed appointments

Automate the sending of reminders by SMS or email to your customers with the date and time of scheduled visits to avoid them forgetting the appointment. Let customers confirm or reschedule the visit in case of unavailability.

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Facilitate the daily life of your technicians with paperless roadmaps

The AntsRoute mobile application, available on iOS and Android, enables your technicians to retrieve the steps of their routes. In particular, workers can start navigating to the next step, access all the information and documents needed to complete the service, and automate the feedback of proof of completion: photos, comments, customer signature.


4,6/5 on Play Store


4,4/5 on App Store


4,6/5 on Play Store

 


4,4/5 on App Store

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Track the progress of your technicians in the field

The data gathered with the mobile application helps the operations manager to monitor the progress of the field workers in real time. Display the possible advanced or delayed steps. If you receive emergency requests, you can quickly assign a field service to the best technician to complete this step.

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Let customers track in real time on a map the technician on the way

Offer your customers a quality experience by sending them a link which allows them to view the area where the technician is located at any time and how many customers have to be visited before him. Customize the display of these tracking links to fit your corporate image.

Customization of the display colors.

Adding of your corporate logo.

Setting up of certain messages.

Automate the sending of service reports to your customers

Dematerialize the sending of field data to the operations manager to avoid any loss of documents or data entry errors. Service reports are then generated in real time and can be sent to customers using the email and SMS notification system.

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Get customer feedback on service quality

Automate the sending of SMS or email notifications to customers after the visit of your technician to let them evaluate the quality of services and make suggestions for improvement.

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Analyze performance indicators

Get all the necessary indicators to help you make the best decisions for your business: schedule occupancy rate, average distance traveled per task, average CO2 emission per route, average cost per route, average cost per task, on-time service rate, customer satisfaction.

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Ready to get started?

Start your free trial by opening an account in a few minutes and without a credit card. You can also contact our support team to get help during the implementation of the solution.

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