The easy management of your field service operations
Boost your business and make the day-to-day work of your field technicians easier with our simple and automated work order management software.
- Optimised routes integrating constraints
- Paperless itineraries for your technicians
- Automated sending of service reports
- 5-star experience for your customers
+300 COMPANIES WORLDWIDE MANAGE THEIR FIELD SERVICE OPERATIONS WITH ANTSROUTE
Manage last minute work orders without lowering margins
The number of criteria to be taken into account when planning routes is constantly increasing: skills of the technicians, holidays and breaks, loading location of the equipment, traffic conditions, response time defined in the contract or work order duration.
The human intelligence is not always sufficient to effectively optimise the operations, even with the help of tools such as Excel, Google Calendar or Google Maps.
This is why schedulers must switch to digital tools that optimise the management of business specificities to speed up processes and increase team productivity.
Ensure the satisfaction of technicians
Hiring for technical staff is becoming increasingly complicated. Managers are unable to overbook the planning because of the risk that technicians might leave the company to work for competitors.
The implementation of a technician retention strategy is now one of the main missions of operations managers.
To improve the working conditions of your technicians, you must not only optimise their routes, which sometimes account for half of their working day, but also make it easier for them to write up the work order reports.
Offer customers a 5-star service
The customers now want to have the possibility to choose from several dates and time slots for the work order. In addition, they expect to receive information at each stage of the process, including the estimated time of arrival of the technician.
To meet your customers’ expectations and provide the best experience possible, you need to set up an efficient communication strategy and ensure that the scheduled times are respected thanks to reliable routes.
Simplify the management of preventive maintenance operations with our easy-to-use route optimisation software.
Make it easy to plan on-site inspections with our all-in-one route management system.
Plan emergency machine repairs with ease using our advanced and comprehensive software.
Make it easier to schedule work orders
Give your operations managers one single software to perfectly organize the schedules of their technicians. In a simple way, they can plan and optimise work order routes, track the technicians in the field and analyse the performance of the workers.
- Assign work orders according to multiple criteria.
- Optimise routes based on data from your Excel files.
- Automate the sending of data from your ERP.
- Track your technicians in the field with geolocation.
- Improve the tracking of your service operations.
- Monitor the performance of your field workers.
Serve more customers
Increase the productivity of your technicians by reducing driving times.
Boost service quality
Keep your customers satisfied by meeting their expectations from the first visit.
Simplify route optimisation by automating the management of business specificities.
Reduce carbon footprint
Limit the carbon emissions from your vehicles by avoiding unnecessary journeys.
Improve the daily work of technicians
Thanks to the AntsRoute mobile application, your field technicians can retrieve all the information about the work to be carried out and have access to a map display of their routes. They can easily communicate with your customers and access updated planning. You increase the autonomy of your technicians and keep an overview of your operations in the field.
- Access GPS navigation to the next step.
- Access details and documents of operations.
- Automate the sending of proof of service.
- Plan extra work orders from the app.
Communicate effectively with your customers
Improve customer satisfaction by providing the best work order experience. You communicate in real time every information enabling the customer to prepare the arrival of the technician. You meet his expectations from the first visit thanks to an efficient management of the skills of your technicians.
- SMS or email notifications with custom messages
- Reminder of the estimated time of arrival (ETA)
- Link to reschedule the work order if not available
- Link to view in real time the location of the technician
- Sending of the work reports after the completion
- Link to rate service quality after the work order completion
Connect AntsRoute to your favorite tools
If you already have a CRM or ERP to manage your work orders, your customers or your invoicing, benefit from our API and our integration with Zapier to connect this system to your AntsRoute account.
Join +3000 mobile workers who are using AntsRoute
In our industry, there are very specific constraints. Sometimes we have to send a technician to the other end of Belgium for a single task, because it is a matter of life and death. We can’t leave the person in a state of insecurity for a whole weekend! AntsRoute is therefore very useful for smartly completing the work schedules of our technicians.
Assistant to the Director of Tele-Hulp