Blog > Last mile delivery
Blog > Last mile delivery
9 September 2021 | 4 min read
Are you responsible for organizing deliveries for your company? From unexpected customer requests to delivery driver absences, not to mention traffic jams, your day-to-day life is often not a smooth one.
However, dealing with these issues using only maps and Excel spreadsheets is very difficult, if not impossible. Fortunately, artificial intelligence, combined with new communication technologies, helps route managers make the best decision without wasting time. A delivery management software such as AntsRoute, for example, offers efficient solutions to respond to unforeseen events and provide customers with a smooth delivery!
A priority customer wants a package delivery or an extra pickup – express, of course? To meet this request, a good delivery management software must allow you to easily insert the operation into a current route, without disrupting the smooth running of the business.
In such a configuration, AntsRoute has several features to choose the right route and quickly reschedule tasks:
One of your delivery drivers must be absent or can no longer provide his service, due to a breakdown? In order to deliver all your customers on time, and thus avoid disappointments and cancellations, you can assign his orders to one or more of his colleagues. AntsRoute software allows you to choose between two solutions:
Difficult traffic conditions are another common reason for route disorganization. When creating routes, a delivery management software like AntsRoute obviously takes into account the history of known traffic jams, in order to avoid them as much as possible.
But this preventive effort is not always enough, and a road accident can quickly has consequences on a route. In this case, our software offers two complementary solutions:
Despite your best efforts to provide a perfect customer experience, it’s usually in the home stretch that the issues occur:
If necessary, the delivery driver can contact the customer directly from the AntsRoute mobile application, without even having to dial the number. He just has to fill in the end customer’s phone number.
Despite all these attempts, the client remains unreachable? The delivery management software allows you to inform your client of the failure of this first attempt, while providing proof of the delivery driver’s visit (note of absence on the door, photo of the unopened mailbox, etc.). You also have the possibility to send a link to the end customer by email or SMS to reschedule a new presentation from the application.
Regardless of the cause of the issue, AntsRoute delivery management software always offers a solution for proactive communication with customers, thus preventing signs of frustration or aggression.
As you can see, we have already developed many useful solutions to help you manage the many unforeseen events that too often disrupt the last mile. And it’s not over yet! Every month, we add new features to our software to help you improve your performance and quality of service. Do you want to see for yourself? Try our delivery management software for free during 7 days. Go to this page to sign up !