Access to all the information about clients and tasks

The objective of a route optimisation application is to provide field workers with all the information they need to carry out their tasks. By connecting to the mobile application, the driver can find in a few seconds the answer to all these questions: How many tasks to carry out during my route? What is the address of the next customer to be visited? What is the telephone number of the last customer in my route?

In concrete terms, by using the AntsRoute mobile application, the field worker has real-time access to all the information listed below:

• Overview of the route and the number of kilometres to be covered on a map.
• List of customers to be delivered or visited with their contact details.
• Button to call the customer without dialling.
• Button to send notifications predefined from the AntsRoute interface.
• Data to simplify the completion of tasks: time slot, planned arrival time, comments on the access, duration of the task on site, contact person in case of absence, place to drop off parcels, code to access the building, attachments, etc.

The AntsRoute mobile application designed for field workers and dispatch riders.

The field workers are informed in real time about the updated schedule

In the event of traffic jams, cancellations or last-minute orders, the AntsRoute route optimisation tool updates the routes of the workforces. For example, when a task is added to a route in progress, the system determines the agent who should carry out this task to minimise extra kilometres, while respecting the different business and time constraints. The field agents can view their updated schedule in real time on the mobile application. Available on Android and iOS, the mobile app indicates to the driver the recalculated arrival time with the number of minutes ahead or delay compared to the original scheduled arrival time.

Dematerialise the sending of proof of passage

The reduction of paperwork and the prevention of disputes are two arguments for using a mobile application for optimising and tracking routes, such as AntsRoute. Every proof of passage or delivery are transferred to the scheduler or operations manager in real time when the driver validates the completion of a step from the app. In concrete terms, the AntsRoute mobile application makes it possible to send the following elements:

• The signature of the client.
• Pictures to prove, for example, the condition of a package on arrival or the repair of an appliance.
• Comments to provide additional information.
• You can also define custom fields (drop-down list, checkbox, text, etc.) on the AntsRoute interface that will have to be filled in when validating a step from the mobile application.
• Printing of labels with barcodes.

In addition, if the customer is absent, the field worker agent or deliveryman can add pictures or details directly in the mobile application.
The feedback of all this information allows automating the writing of service reports and delivery notes, which are sent to the customers after the drivers have completed their tasks.

A route tracking mobile application makes it easier to communicate with the end customer

The use of a mobile application also improves interaction with the end customer. By geolocating delivery drivers and field workers, the mobile app simplifies the sending of notifications to customers for a quality experience:

• Once the driver starts his route from the app, customers receive an automated notification with a link to a map showing the area where the driver is located.
• When validating a step from the app, the next customer to be visited receives a notification with the waiting time in minutes before the driver arrives.
• About 30 minutes after the dispatch rider or technician has completed the task, the customer receives a message with a link to download the service report or delivery note. In addition, the operations manager can include a link that allows the customer to review the quality of the services provided.