Blog > Field service
Blog > Field service
21 August 2018 | 4 min read
The use of a route tracking mobile application has become necessary to simplify the daily life of mobile workers, while improving their productivity. Most route optimisation platforms provide a mobile application for delivery drivers, field workers or technicians. Using such applications, mobile teams can retrieve the steps of their routes and track proof of passage. Regarding the operations managers, it’s possible for them to simplify the management of unexpected events and to automate the creation of field service reports and delivery notes.
The route optimization mobile application is a tool for field workers to facilitate the tracking of routes and the completion of visits. The mobile application is simple to use and allows drivers and dispatchers to navigate easily to the next destination.
The best route optimization mobile application simplifies the daily work of mobile teams:
The objective of a route optimisation application is to provide field workers with all the information they need to carry out their tasks. By connecting to the mobile application, the driver can find in a few seconds the answer to all these questions: How many tasks to carry out during my route? What is the address of the next customer to be visited? What is the telephone number of the last customer in my route?
In concrete terms, by using the AntsRoute mobile application, the field worker has real-time access to all the information listed below:
In the event of traffic jams, cancellations or last-minute orders, the AntsRoute route optimisation tool updates the routes of the workforces. For example, when a task is added to a route in progress, the system determines the agent who should carry out this task to minimise extra kilometres, while respecting the different business and time constraints. The field agents can view their updated schedule in real time on the mobile application. Available on Android and iOS, the mobile app indicates to the driver the recalculated arrival time with the number of minutes ahead or delay compared to the original scheduled arrival time.
The reduction of paperwork and the prevention of disputes are two arguments for using a mobile application for optimising and tracking routes, such as AntsRoute. Every proof of passage or delivery are transferred to the scheduler or operations manager in real time when the driver validates the completion of a step from the app. In concrete terms, the AntsRoute mobile application makes it possible to send the following elements:
In addition, if the customer is absent, the field worker agent or deliveryman can add pictures or details directly in the mobile application.
The feedback of all this information allows automating the writing of service reports and delivery notes, which are sent to the customers after the drivers have completed their tasks.
The use of a mobile application also improves interaction with the end customer. By geolocating delivery drivers and field workers, the mobile app simplifies the sending of notifications to customers for a quality experience:
The AntsRoute application, available on Android or iOS smartphones and on tablets, is the most efficient tool to improve the productivity of mobile workers. To allow you to assess the benefits for 7 days, we offer you a free trial, without credit card number. You just have to sign up on this page.