Automated customer notifications at every stage of the delivery
The “When will you arrive?” calls shouldn’t dictate your day. Your customers want to know when their delivery will arrive. Your teams, meanwhile, need to stay focused on their operations.
AntsRoute automatically keeps your customers informed at key stages of the delivery. Confirmation, reminder, driver arrival, delay or completed delivery: the right information is sent at the right time, without any intervention from the office.
7-day free trial. No commitment.
When information is missing, the calls start piling up
An uncertain delivery time. A driver running late. A delivery whose status the customer doesn’t know.
When customers don’t have the information they need, they call. Every query interrupts your teams and adds unnecessary back-and-forth.
With automated notifications, information goes directly to the customer instead of making them chase it. Your teams can stay focused on delivering.
Keep your customers informed at every key stage of the delivery
With AntsRoute, notifications can be triggered automatically based on the progress of the delivery.
Your customers can be informed:
- before the route;
- on the day of delivery;
- when the driver is approaching;
- in the event of a delay or rescheduling;
- when the delivery is completed.
Messages are sent automatically, so your teams don’t have to monitor each delivery and notify customers one by one.
Messages tailored to your organisation
You choose how to communicate with your customers: by SMS, email or both.
Personalise your notifications to keep your communications consistent: colours, logo, sender name, message tone and shared content.
This way, your customers see your brand identity at every stage, even when the delivery is handled by a third-party driver.
Delivery experience
Notifications are one part of the delivery experience
Keeping your customers informed at the right time is essential, but the delivery experience goes further. Driver tracking, delivery actions and access to documents: every interaction helps make the delivery clearer and smoother.
Notifications aligned with what is actually happening in the field
A notification is only useful if the information it contains is reliable.
Messages are based on the actual progress of the route and any adjustments made throughout the day. The dynamic ETA recalculates the estimated arrival time as the route progresses, so customers receive information that remains consistent with what is actually happening in the field.
Your customers have access to more reliable information, without requiring manual monitoring from the office.
Let customers take action directly from notifications
A notification isn’t just about providing information. It can also allow customers to take certain actions without having to call your teams.
Depending on your organisation, customers can:
- confirm a delivery;
- reschedule a delivery;
- report their unavailability;
- download a delivery note or report;
- rate the completed delivery.
These actions are automatically taken into account in AntsRoute. This reduces manual back-and-forth and makes it easier to manage changes before the driver arrives.
Visible benefits from your first routes
By automatically keeping your customers informed, you make both their experience and your teams’ day-to-day work easier.
With AntsRoute, you can:
- reduce incoming calls;
- minimise missed deliveries when the driver arrives;
- reduce unnecessary manual back-and-forth;
- minimise last-minute adjustments;
- free up time for your operations teams.
Communication becomes smoother and more predictable, even as delivery volumes increase.
When notifications become essential
Notifications become particularly valuable when manual communication is difficult to maintain.
This is especially the case when:
- you deliver to private individuals;
- customers expect their delivery within a specific time slot;
- your teams regularly receive calls asking when the delivery will arrive;
- your delivery volumes make individual communication impractical;
- delivery times may change throughout the day.
In these situations, automatically keeping customers informed helps maintain clear communication without adding to your teams’ workload.
Frequently asked questions about customer notifications
Notifications can be sent before the delivery, on the day of delivery, when the driver is approaching, after the delivery, or in the event of a delay or rescheduling.
Yes. They can be triggered automatically based on the actual progress of deliveries. Notifications can also be sent manually from the web interface or directly from the mobile app.
Yes. You can communicate by SMS, email or both, depending on your organisation.
Yes. The content of the notifications can be adapted to stay consistent with your communications and the information you want to share with your customers.
Notifications can use updates made throughout the day to provide customers with information that remains consistent with the actual progress of the delivery.
No. Notifications can be triggered automatically based on the progress of the delivery. The driver therefore doesn’t need to send a message manually to each customer.
Yes. Depending on your configuration, customers can confirm a delivery, reschedule a delivery or access the associated documents directly from the notifications.
What if keeping your customers informed became simple?
Notifications are most valuable when they take the pressure off your teams without creating any additional workload.
7-day free trial. No commitment.