Blog > Field service
Blog > Field service
25 March 2022 | 5 min read
The daily life of professionals in the logistics and home service industries is not easy with soaring fuel prices, recurring recruitment difficulties and increasingly tense customers.
Fortunately, many software companies have developed solutions to help you smartly schedule your appointments, and therefore your trips.
Are you still hesitating to digitalise this part of your customer relations? These 7 reasons should convince you to switch to appointment scheduling software for your service, maintenance or delivery business.
There must be about as many appointment making methods as there are companies. Let’s assume that there are 3 main types of methods:
In any case, a good appointment scheduling software will find the best possible planning solution by adapting to your constraints, not the contrary.
Another key advantage of good scheduling software is that you can optimise the schedules of drivers or field technicians according to settings such as:
With AntsRoute, you only have to determine at the beginning of the collaboration the types of skills or authorisations that are relevant to your business. Then, you fill in the file of each field worker. Here again, a single setting is sufficient.
Thereafter, the software automatically assigns appointments as smartly as possible, with the algorithms taking into account both the actual availability of field workers and their skills.
Thanks to these powerful algorithms, the appointment scheduling software is able to organise your schedule in a few minutes, taking into account multiple constraints, where you would sometimes be pulling your hair out for hours. As one of our Belgian customers, Eloy Water, sums it up very clearly, “The teams no longer waste their time on the phone and gain in productivity. Since the implementation of the solution, the administrative gain is very important. […] In one month, we have saved almost one working week.
Thanks to this time saved on unproductive and often boring tasks, you can concentrate on your core business – where your real added value is found!
The no-shows cost businesses a lot of time, energy and money. The absence of customers is a nightmare: unnecessary kilometres travelled, stressed field workers, not to mention the parcels or equipment that have to be stored until the next appointment.
In order to reduce the number of customers who do not show up without notifying you in advance, online booking systems offer several solutions:
The use of appointment scheduling software is also very interesting for your customers, since the tool is by default always available. It does not know evenings, weekends or even holidays.
The Solocal group (formerly known as Pages Jaunes) indicates that 40% of appointments are made out of regular business hours. Consumers, who are increasingly looking for an immediate response to their requests, are no longer willing to wait, whether it is to receive a parcel or to have a broken-down device repaired.
The icing on the cake: unlike you, the software never crosses white zones…
In addition to their initial function as an online shared calendar, these systems often include other useful features to satisfy and retain your customers:
For many consumers, the smartphone has become their digital cuddly toy. Many of them activate their mobile phone more than 200 times a day. However, the phone is less and less used for making phone calls, especially by young people! In fact, phone calls are now only a marginal reason for using smartphones, far behind internet browsing and instant messaging.
The figures provided by the French National Institute for Statistics and Economic Studies (INSEE) on this subject speak for themselves. While 95% of the population has a mobile phone, 30% of them systematically filter calls from unidentified numbers. And 2% never answer. To book an appointment with your reluctant customers without making multiple attempts, the use of an online appointment scheduling software becomes essential!