Blog > Field service
Blog > Field service
13 December 2023 | 6 min read
Maintenance contracts are a guarantee of peace of mind for both customers and service providers. In many business areas, they are even considered as essential: industrial maintenance, vehicle maintenance, IT, lifts, fire safety, etc.
For the company offering these services, this formula is perfect for smoothing out invoicing, but it does require careful management, at the risk of seeing profitability plummet.
What do you need to know to improve the management of these contracts and protect your margins?
Summary of the article :
The outsourcing of maintenance through such a contract gives customers complete transparency over their expenses. The contract also guarantees a regular maintenance by service providers who have received specific training for this type of equipment. Depending on the package chosen, the contract may include:
The objective of this periodic maintenance is, of course, to avoid any breakdowns and extend the life of the equipment.
The maintenance contract usually includes:
Some maintenance software packages provide templates of compulsory and optional clauses, which can be adapted to your business area. To effectively prevent disputes and unpaid bills, however, it’s better to have them drafted by a lawyer!
While maintenance contracts guarantee you regular income, the profitability of this type of service needs to be closely monitored. For example, for a supplier of industrial equipment, all it takes is a series of recurring breakdowns on a specific model for the margin level to plummet.
That’s why, as well as drawing up contracts, it’s better to have a reliable IT tool to monitor your operational commitments over time.
In other words, you’ll need to rely on one or more software packages to plan maintenance operations and optimise the work of your teams in the field.
Some tools are computerized maintenance management system (CMMS) software. Their aim is to make maintenance operations easier, thanks to a range of functions such as:
CMMS software is primarily aimed at companies that manage a large in-house stock of spare parts. It may also be suitable if you only work on a limited number of sites.
These tools offer many services for optimum management of field service operations… and much more besides.
With our software, for example, it only takes a few minutes to organise complex work order routes, taking multiple parameters into account:
Depending on the technical level of your business, you can use route management software on its own or in connection with CMMS software. If so, make sure that there is an interconnection system between your different tools so that they can exchange information easily.
Does that sound obvious? In fact, some software packages offer nothing more than an enhanced spreadsheet, while others such as AntsRoute offer highly advanced work order planning and dispatching functions.
In addition to geographical optimisation of routes, our tool manages multiple methods of making appointments: on incoming calls, from your website, using information transmitted by other software, etc.
Your technicians can also create or reschedule jobs directly from the mobile application.
Each technician must be able to check the list of equipment or tools to be taken on board before each job.
If the equipment or supplies are stored in several geographically distant warehouses, your service management software must absolutely take this constraint into account when creating the schedule!
To optimise the work of technicians in the field, they need to be able to view and exchange as much information as possible with customers and the maintenance manager, in complete autonomy.
A number of features can help you achieve this goal:
An unusual traffic jam or an accident on the road? A vehicle that breaks down or a repair that takes too long?
Certain functions make it much easier to manage teams in real time:
It is in your interest to automate the writing of visit reports, which is considered a real burden by most technicians:
It’s a practical, effective solution for ensuring that work is carried out in accordance with the maintenance contract and preventing disputes!
Certain key performance indicators (KPIs) are essential for monitoring your margins and making the necessary adjustments quickly. In particular, our tool provides you with key figures about:
Do you want to test our software free of charge to improve the management of maintenance contracts in the field? Go to this page!