French Red Cross

3 April 2020

COVID-19: How the French Red Cross adapts its services to provide food aid to vulnerable people

“We have improved our efficiency and the comfort of the volunteers with significant time-savings. Therefore, we can maintain our mission by providing support to vulnerable people in their daily life.”

Thomas Billon

Local Communication Resource Development Manager, French Red Cross

Organization

The French Red Cross (national Red Cross Society in France) is a humanitarian aid organization. Founded in 1864, the French Red Cross’s official mission is to protect vulnerable people.

www.croix-rouge.fr

Purpose

Humanitarian Aid

Headquarters

Paris, France

During these quarantined days, volunteers for the French Red Cross must adapt their actions to provide food aid to vulnerable and isolated people. That’s why, the local unit of the French Red Cross located in Evreux has launched a new initiative to deliver food at home. The objective of this initiative is to support people who are facing a situation of isolation by providing them food. AntsRoute is supporting the volunteers by making available its route optimization software.

The French Red Cross offers home food package delivery

As France struggles to slow the spread of COVID-19, volunteers for the local unit of the French Red Cross in Evreux (France) had to adapt food aid services. Due to the new health instructions, volunteers could no longer welcome in their premises all the people they are supporting. Therefore, the humanitarian organization is now offering home food package deliveries to isolated people.

Since the launch of this initiative at the beginning of the quarantine, the number of requests for support has been growing. Today, many people are no longer able to leave their homes and therefore would like to benefit from home deliveries for essential products, especially for food. Volunteers for the local unit of the French Red Cross in Evreux are now supporting nearly 120 families, compared to 70 to 80 usually.

“ To maintain our actions towards vulnerable people, we adapt our services according to health recommendations. Delivering home food package on Monday is the good way to continue to provide food aid while limiting person-to-person contact. “

Thomas Billon – Local Communication Resource Development Manager, French Red Cross

How volunteers of the French Red Cross are managing food deliveries with AntsRoute

The volunteers for the FRC needed software solutions to support this new organization and manage delivery flows. AntsRoute team has responded by making its route optimization software available to support these actions towards vulnerable people.

“ We particularly appreciate the mobile application which allows volunteers carrying out deliveries to be guided throughout their route. A big thank you to AntsRoute and people from its technical service who supported us during the implementation of the software. “

Thomas Billon – Local Communication Resource Development Manager, French Red Cross

By using AntsRoute, volunteers save time and enhance the quality of food deliveries, in this way improving the comfort of these isolated people.

“ We have improved our efficiency and the comfort of the volunteers with significant time-savings. Therefore, we can maintain our mission by providing support to vulnerable people in their daily life. “

Thomas Billon – Local Communication Resource Development Manager, French Red Cross

How to benefit from our expertise to ensure the continuity of your services

Solidarity is essential during the COVID-19 pandemic. That’s why, we decided to support the volunteers by offering non-profit organizations a free access to our route optimization software during the quarantine. Do you want to benefit from our expertise to ensure the continuity of your delivery or field operation services? You can contact our team today to organize your activity.