Assign an appointment to another agent with drag and drop
If necessary, you can move an appointment and assign it to another agent’s route with drag and drop by following the steps below:
Note: Moving an appointment to assign it to another agent impacts the quality of the optimization.
Note: The agent’s route is automatically re-optimized after a drag and drop.
Note: Constraints of time, capacity, working hours and more must be respected. If the constraints are not met, you can see the message “The order cannot be moved because XXX constraint cannot be fulfilled”.
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