Manage agent’s working hours
Agents’ working hours are taken into account when building routes. In order to define working hours, just follow these steps:
Define the working time slots
1
Go to the “Agents” tab of the “Resources” module.
2
Identify the agent for whom working hours need to be defined.
3
Click on “…” and “edit”.
4
Click on “Working hours and start and end locations”.
5
Select the week for which working time slots need to be added via the date picker.
6
Click on to define the working time slots for a day of the week.
to define the working time slots for a day of the week.7
Define the “time slots”.
8
Repeat this action for each day of the week if necessary.
9
Click on the blue “save” button to apply the working time slots only for the selected week.
Note: To apply the working time slots for all week, click on the blue “save and set as default working plan” button.
Delete the working time slots
1
Click on to delete the time slots for a day of the week.
to delete the time slots for a day of the week.2
Click on the blue “save” button to delete the working time slots only for the selected week or “save and set as default working plan” to apply these changes for all weeks.