{"id":50822,"date":"2022-12-12T10:45:36","date_gmt":"2022-12-12T09:45:36","guid":{"rendered":"https:\/\/antsroute.com\/?p=50822"},"modified":"2026-01-13T10:48:26","modified_gmt":"2026-01-13T09:48:26","slug":"e-commerce-how-to-set-up-an-effective-delivery-tracking","status":"publish","type":"post","link":"https:\/\/antsroute.com\/en\/solutions\/e-commerce-how-to-set-up-an-effective-delivery-tracking\/","title":{"rendered":"E-commerce \u2013 How to set up an effective delivery tracking"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row css=&#8221;.vc_custom_1734433362775{margin-top: 50px !important;}&#8221;][vc_column width=&#8221;1\/12&#8243; el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner el_class=&#8221;vc_row-2&#8243;][vc_column_inner el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221; width=&#8221;1\/12&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text css=&#8221;.vc_custom_1734433355707{margin-top: 5px !important;}&#8221;]<a style=\"text-decoration: none; color: #1a1a1a; font-size: 18px; font-weight: 500;\" href=\"https:\/\/antsroute.com\/en\/blog\/\">Blog<\/a> &gt; <a style=\"text-decoration: none; color: #551cb0; font-size: 18px; font-weight: 500;\" href=\"https:\/\/antsroute.com\/en\/blog\/delivery\/\">Delivery<\/a>\u00a0&gt; <span style=\"color: #a7a7a7; font-size: 18px;\">E-commerce \u2013 How to set up an effective delivery tracking<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]\n<h1>E-commerce \u2013 How to set up an effective delivery tracking<\/h1>\n[\/vc_column_text][vc_column_text]\n<p class=\"text-head\" style=\"color: #424762; font-size: 16px;\">Published on <span style=\"font-weight: 500;\">12 December 2022<\/span> <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"> \u2022 Reading time: <\/span> <span class=\"rt-time\"> 8<\/span> <span class=\"rt-label rt-postfix\">min read<\/span><\/span>\n[\/vc_column_text][vc_column_text]<img decoding=\"async\" class=\"aligncenter wp-image-75637\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-1.jpg\" alt=\"\" width=\"1600\" height=\"847\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-1.jpg 1629w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-1-300x159.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-1-1024x542.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-1-768x406.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-1-1536x813.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-1-260x138.jpg 260w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-1-50x26.jpg 50w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-1-142x75.jpg 142w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221; width=&#8221;1\/12&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;vc_row-2&#8243;][vc_column_inner el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221; width=&#8221;2\/12&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;8\/12&#8243;][vc_column_text css=&#8221;&#8221;]Every online merchant experiences difficulties in maintaining quality services. In fact, a <a href=\"https:\/\/www.ofcom.org.uk\/news-centre\/2021\/stronger-protections-for-parcel-customers\" target=\"_blank\" rel=\"noopener\"><u>study led by the communications regulator Ofcom<\/u><\/a> shows that 64% of customers reported having experienced issues with their deliveries in the past three months.<\/p>\n<p>Under circumstances such as these, how can you ensure a 5-star order delivery service? How do you deal with growing customer demands for quick deliveries? How do you prevent the rescheduling of a delivery from disrupting the rest of your route planning? What systems should sellers put in place should they choose to organise his shipments themselves?<\/p>\n<p>In this article, we detail how to ensure a compliant and quality delivery tracking by mobilising your own supply chain.<\/p>\n<p>Timely delivery to the customer&#8217;s home is a complex process that cannot be improvised. To succeed in satisfying the recipient, you must follow precise steps and master upstream constraints, while preserving your margins. Want to save driving time and clocked miles? We\u2019ll do an overview on how to control and optimise operations before, during and after delivery to the customer.<\/p>\n<p><strong>Table of contents<\/strong><\/p>\n<ul id=\"imglist-3\">\n<li><a href=\"#retain-your-customers-with-efficient-delivery-tracking\"><u>Retain your customers with efficient delivery tracking<\/u><\/a><\/li>\n<li><a href=\"#what-are-consumer-expectations-for-delivery\"><u>What are consumer expectations for delivery?<\/u><\/a>\n<ul id=\"imglist-3\">\n<li style=\"margin-top: 10px;\"><a href=\"#clear-communication-on-delivery-timelines\"><u>Clear communication on delivery timelines<\/u><\/a><\/li>\n<li><a href=\"#allow-the-end-customer-to-choose-a-time-slot\"><u>Allow the end customer to choose a time slot<\/u><\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#reassure-all-parties-involved\"><u>Reassure all parties involved<\/u><\/a><\/li>\n<li><a href=\"#opt-for-route-management-and-optimisation-software\"><u>Opt for route management and optimisation software<\/u><\/a>\n<ul id=\"imglist-3\">\n<li style=\"margin-top: 10px;\"><a href=\"#sending-notifications-and-geo-tracking-delivery-drivers\"><u>Sending notifications and geo-tracking delivery drivers<\/u><\/a><\/li>\n<li><a href=\"#live-monitoring-of-delivery-drivers-to-react-quickly\"><u>Live monitoring of delivery drivers to react quickly<\/u><\/a><\/li>\n<li><a href=\"#proof-of-delivery-ensures-the-traceability-of-deliveries\"><u>Proof of delivery ensures the traceability of deliveries<\/u><\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#what-are-the-advantages-of-optimised-delivery-tracking\"><u>What are the advantages of optimised delivery tracking?<\/u><\/a><\/li>\n<\/ul>\n<p class=\"summary-block\">For <strong>e-commerce professionals<\/strong>, <strong>delivery tracking<\/strong> is the key stage not to be missed. The management of this last link in the logistics chain must be optimal. It is the guarantee of an efficient and profitable order delivery service.<\/p>\n<h2 id=\"retain-your-customers-with-efficient-delivery-tracking\"><span id=\"Retain_your_customers_with_efficient_delivery_tracking\">Retain your customers with efficient delivery tracking<\/span><\/h2>\n<p>Online shopping has been growing strongly since the pandemic. Research company Statista identified nearly 60 million eCommerce users (88% of the population) in the UK. Thos demonstrates that eCommerce has become the norm for customers across the country.<br \/>\nAccording to a <a href=\"https:\/\/www.royalmail.com\/sites\/royalmail.com\/files\/2020-10\/delivery-matters-uk-2020.pdf\" target=\"_blank\" rel=\"noopener\"><u>study led by Royal Mail<\/u><\/a> on the behaviour of online shoppers in the UK, the main 3 reasons for shopping online are:<\/p>\n<ul id=\"imglist\">\n<li>Compare prices (53%)<\/li>\n<li>More choice (51%)<\/li>\n<li>Convenience (49%)<\/li>\n<\/ul>\n<div id=\"attachment_75632\" style=\"width: 1515px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-75632\" class=\"wp-image-75632 size-full\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-7.jpg\" alt=\"Diagram showing the key reasons for shopping online.\" width=\"1505\" height=\"695\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-7.jpg 1505w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-7-300x139.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-7-1024x473.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-7-768x355.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-7-260x120.jpg 260w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-7-50x23.jpg 50w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-7-150x69.jpg 150w\" sizes=\"(max-width:767px) 700px, (max-width:1505px) 100vw, 1505px\" \/><p id=\"caption-attachment-75632\" class=\"wp-caption-text\">The key reasons for shopping online \u2014 Royal Mail<\/p><\/div>\n<p>You cannot dissociate online purchases from the delivery experience, which represents the final touchpoint and, therefore, the last impression that the user will have of you.<br \/>\nAvoid contradicting their expectations. Save them time, reduce their costs, without affecting your margin, by optimising the cost of carriers.<\/p>\n<h2 id=\"what-are-consumer-expectations-for-delivery\"><span id=\"What_are_consumer_expectations_for_delivery\">What are consumer expectations for delivery?<\/span><\/h2>\n<h3 id=\"clear-communication-on-delivery-timelines\"><span id=\"Clear_communication_on_delivery_timelines\">Clear communication on delivery timelines<\/span><\/h3>\n<p>You understand well that if your customer chooses to order online, it is also to avoid unnecessary travel. According to the survey carried out by Royal Mail, 45% of respondents affirmed that they expect an estimated day or time of day. And 74% of online shoppers are more confident if they can track their items.<br \/>\n<a href=\"https:\/\/antsroute.com\/en\/delivery\/\"><u>Parcel delivery management software like AntsRoute<\/u><\/a> improves and speeds up shipping processes by:<\/p>\n<ul id=\"imglist\">\n<li>Optimising last mile deliveries<\/li>\n<li>Recalculating the routes according to the riskiness of deliveries<\/li>\n<li>Informing automatically and in real time<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-75667\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-3.jpg\" alt=\"A man delivers three parcels to a woman.\" width=\"1600\" height=\"1053\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-3.jpg 1739w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-3-300x198.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-3-1024x674.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-3-768x506.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-3-1536x1011.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-3-222x146.jpg 222w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-3-50x33.jpg 50w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-3-114x75.jpg 114w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/><\/p>\n<h3 id=\"allow-the-end-customer-to-choose-a-time-slot\"><span id=\"Allow_the_end_customer_to_choose_a_time_slot\">Allow the end customer to choose a time slot<\/span><\/h3>\n<p>Several unforeseen events can disrupt your client&#8217;s schedule. For instance :<\/p>\n<ul id=\"imglist\">\n<li><strong>The client forgets the appointment<\/strong>, so set up automatic reminders by SMS or email.<\/li>\n<li><strong>The customer is suddenly unavailable<\/strong>, so reschedule the route of the delivery person before going there, or retrieve the instructions to drop off the parcel to a neighbour.<\/li>\n<li><strong>The delivery address complicates the delivery<\/strong>, so speak directly by phone with the carrier.<\/li>\n<\/ul>\n<p>To avoid offering a second parcel delivery, which is particularly costly for your online sales business, you must ensure that the customer is present at their home at the time of delivery. For this, you must communicate with your customer at each stage of the delivery process:<\/p>\n<ul id=\"imglist\">\n<li>Indicate a delivery date for their planning.<\/li>\n<li>Give them the possibility of choosing a time slot to integrate it into their agenda.<\/li>\n<li>Allow them to follow their delivery driver live on a map for more peace of mind.<\/li>\n<li>Encourage them to provide you with as much practical information as possible for a successful delivery<\/li>\n<\/ul>\n<p><a href=\"https:\/\/app.antsroute.com\/subscription\/creation\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-75647 size-full\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-4.jpg\" alt=\"\" width=\"1600\" height=\"499\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-4.jpg 1600w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-4-300x94.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-4-1024x319.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-4-768x240.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-4-1536x479.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-4-260x81.jpg 260w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-4-50x16.jpg 50w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-4-150x47.jpg 150w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/><\/a><\/p>\n<h2 id=\"reassure-all-parties-involved\"><span id=\"Reassure_all_parties_involved\">Reassure all parties involved<\/span><\/h2>\n<p>Consumers sometimes express <strong>some concerns about online purchases<\/strong>. For instance :<\/p>\n<ul id=\"imglist\">\n<li>Anxious at the idea of buying a product on an online sales site that they do not know.<\/li>\n<li>Stressed to pay for an item without having had it in hand.<\/li>\n<li>In a hurry to receive it to be sure that it corresponds to what they expected.<\/li>\n<li>Annoyed by the delivery time slot which is often too long.<\/li>\n<\/ul>\n<p>Supply chain professionals must ensure that:<\/p>\n<ul id=\"imglist\">\n<li>The parcel is delivered in good condition.<\/li>\n<li>Delivery is made on time.<\/li>\n<li>The customer is present when the delivery person passes.<\/li>\n<\/ul>\n<p>For an eCommerce site or a small online store, the key to success is instant and reciprocal communication between the delivery service and the end customer.<\/p>\n<p><strong>The delivery driver must<\/strong>:<\/p>\n<ul id=\"imglist\">\n<li>Anticipate the absence of the client.<\/li>\n<li>Determine where to deposit a parcel in case of absence.<\/li>\n<li>Inform the recipient of their progress or any delay.<\/li>\n<\/ul>\n<p><strong>The consumer must<\/strong>:<\/p>\n<ul id=\"imglist\">\n<li>Know the fairly precise time of the appointment with real-time monitoring of the delivery vehicle.<\/li>\n<li>Be able to choose their time slot during the day.<\/li>\n<li>Inform the driver when they reschedule the delivery of their parcel.<\/li>\n<li>Specify details of the delivery in case of any particularities.<\/li>\n<\/ul>\n<div id=\"attachment_75652\" style=\"width: 1749px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-75652\" class=\"wp-image-75652 size-full\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-6.jpg\" alt=\"A deliveryman with a tablet stands in front of his lorry loaded with parcels\" width=\"1739\" height=\"1145\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-6.jpg 1739w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-6-300x198.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-6-1024x674.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-6-768x506.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-6-1536x1011.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-6-222x146.jpg 222w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-6-50x33.jpg 50w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-6-114x75.jpg 114w\" sizes=\"(max-width:767px) 700px, (max-width:1739px) 100vw, 1739px\" \/><p id=\"caption-attachment-75652\" class=\"wp-caption-text\">The key to success for an e-commerce site is real-time communication between stakeholders.<\/p><\/div>\n<h2 id=\"opt-for-route-management-and-optimisation-software\"><span id=\"Opt_for_route_management_and_optimisation_software\">Opt for route management and optimisation software<\/span><\/h2>\n<p>These software solutions are now essential for tracking parcels shipping from the warehouse to the end customer. These tools really make the daily life of schedulers and delivery drivers much easier, while making it possible to respond to different problems:<\/p>\n<ul id=\"imglist\">\n<li><strong>Reducing the environmental impact<\/strong> thanks to the minimising of journey times and the number of vehicles in circulation.<\/li>\n<li><strong>Simplifying planning management<\/strong> for carriers and customers.<\/li>\n<li><strong>Improving customer satisfaction<\/strong> with adherence to schedules and reduced delivery times.<\/li>\n<\/ul>\n<h3 id=\"sending-notifications-and-geo-tracking-delivery-drivers\"><span id=\"Sending_notifications_and_geo-tracking_delivery_drivers_helps_reassure_your_customers\">Sending notifications and geo-tracking delivery drivers helps reassure your customers<\/span><\/h3>\n<p>The consumer who makes an online purchase expects to receive as much information as possible regarding the status of their order. Take the example of AntsRoute. The tool allows the automated sending of notifications by email or SMS at each stage of the delivery process:<\/p>\n<ul id=\"imglist\">\n<li>Confirmation of the delivery time slot with information concerning the receipt of the package.<\/li>\n<li>As soon as the driver starts their round, indication of the expected arrival time.<\/li>\n<li>Notification when the delivery driver is nearby.<\/li>\n<li>In case of delay during the delivery, updates of the ETA.<\/li>\n<li>Post-delivery, sending a receipt of a delivery slip.<\/li>\n<\/ul>\n<p>Another advantage of the AntsRoute tool: the sending of a link by email or SMS allowing the buyer to validate or reschedule an appointment independently.<br \/>\nThanks to this option, the customer is no longer forced to wait at home for several hours until the arrival of their goods. The communication system allows your company to offer a <a href=\"https:\/\/antsroute.com\/en\/solutions\/provide-a-5-star-delivery-experience\/\"><u>5-star delivery experience to your customers<\/u><\/a> and to avoid unnecessary travel for your delivery drivers.<\/p>\n<div id=\"attachment_75657\" style=\"width: 1610px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-75657\" class=\"wp-image-75657\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-5.jpg\" alt=\"\" width=\"1600\" height=\"1082\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-5.jpg 2270w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-5-300x203.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-5-1024x692.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-5-768x519.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-5-1536x1039.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-5-216x146.jpg 216w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-5-50x34.jpg 50w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-5-111x75.jpg 111w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/><p id=\"caption-attachment-75657\" class=\"wp-caption-text\">The system for rescheduling a delivery with AntsRoute.<\/p><\/div>\n<p>Thanks to the <a href=\"https:\/\/antsroute.com\/en\/solutions\/real-time-delivery-driver-geolocation\/\"><u>geo-tracking of orders<\/u><\/a>, you can reassure your customers at all times. In case of concern, your customer can open the tracking link offered by the AntsRoute tool to determine the proximity of the driver. In the event of delays or issues, the time of arrival at the customer&#8217;s premises is updated in real-time, allowing the customer to access reliable information and organise themselves until the arrival of the parcel.<\/p>\n<h3 id=\"live-monitoring-of-delivery-drivers-to-react-quickly\"><span id=\"Live_monitoring_of_delivery_drivers_makes_it_possible_to_react_quickly_in_the_event_of_unforeseen_events\">Live monitoring of delivery drivers makes it possible to react quickly in the event of unforeseen events<\/span><\/h3>\n<p>Due to the logistical variations of last mile, making deliveries on time is not always simple. Companies all too often receive complaints about late deliveries. To avoid these dissatisfactions, you can use delivery management software like AntsRoute, which offers <a href=\"https:\/\/antsroute.com\/en\/solutions\/unforeseen-events-delivery\/\"><u>effective solutions to respond to unforeseen deliveries<\/u><\/a> and offer customers a flawless experience:<\/p>\n<ul id=\"imglist\">\n<li>Follow the progress of drivers on the field live thanks to their geolocation.<\/li>\n<li>Compensate for the absence of one of your delivery drivers by automating the assignment of deliveries to a colleague.<\/li>\n<li>Reorganise the delivery in case of traffic problems.<\/li>\n<li>React in real-time in the event of a customer&#8217;s absence or an incorrect address.<\/li>\n<\/ul>\n<p>If you want to invest in a tool to improve delivery tracking, we have prepared a list of <a href=\"https:\/\/antsroute.com\/en\/solutions\/9-tips-to-choose-the-right-route-optimization-software\/\"><u>9 essential questions to ask yourself when choosing the best route optimisation tool<\/u><\/a> for your business.<\/p>\n<div id=\"attachment_75662\" style=\"width: 1610px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-75662\" class=\"wp-image-75662\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-8.jpg\" alt=\"The AntsRoute interface showing the live tracking of a delivery route.\" width=\"1600\" height=\"910\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-8.jpg 1801w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-8-300x171.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-8-1024x582.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-8-768x437.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-8-1536x873.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-8-257x146.jpg 257w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-8-50x28.jpg 50w, https:\/\/antsroute.com\/wp-content\/uploads\/effective-delivery-tracking-antsroute-8-132x75.jpg 132w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/><p id=\"caption-attachment-75662\" class=\"wp-caption-text\">Live tracking of a driver&#8217;s delivery route on AntsRoute.<\/p><\/div>\n<h3 id=\"proof-of-delivery-ensures-the-traceability-of-deliveries\"><span id=\"Proof_of_delivery_ensures_the_traceability_of_deliveries\">Proof of delivery ensures the traceability of deliveries<\/span><\/h3>\n<p>In the logistics sector, proof of delivery is essential to deliver quality service to consumers. These documents reassure customers who are therefore less inclined to issue a complaint following delivery. Route optimisation solutions, such as AntsRoute, offer an <a href=\"https:\/\/antsroute.com\/en\/solutions\/proof-of-delivery-strategic-document\/\"><u>electronic proof of delivery or e-POD management system<\/u><\/a>. Drivers collect a lot of data in the mobile application:<\/p>\n<ul id=\"imglist\">\n<li>Client&#8217;s signature.<\/li>\n<li>Photos of goods received.<\/li>\n<li>can of the package barcode.<\/li>\n<li>Comment on the delivery (absence of the customer, condition of the package, etc.)<\/li>\n<\/ul>\n<h2 id=\"what-are-the-advantages-of-optimised-delivery-tracking\"><span id=\"What_are_the_advantages_of_optimised_delivery_tracking\">What are the advantages of optimised delivery tracking?<\/span><\/h2>\n<p>According to a <a href=\"https:\/\/www.imrg.org\/wp-content\/uploads\/442e5c9f9d7aa6fe8d854c9ac65858a048296581.pdf\" target=\"_blank\" rel=\"noopener\"><u>study by the IMRG the UK eCommerce association and ParcelLab<\/u><\/a>, 59% of consumers affirmed that a good delivery experience has encouraged them to order again from a retailer.<\/p>\n<p>Shipping should not be the weak link in your supply chain. On the contrary, you must give this step the same importance as stocking, manufacturing, inventory management or packaging.<\/p>\n<p>The use of a SaaS route optimisation tool allows information to be shared directly between stakeholders (operations manager, carriers, drivers and customers). For example, our AntsRoute software allows you to offer your customers a 5-star delivery by:<\/p>\n<ul id=\"imglist\">\n<li>Delivering in less than 24 hours at home and by appointment.<\/li>\n<li>Complying with the announced delivery times and the condition of the package.<\/li>\n<li>Offering eco-friendly delivery by eliminating unnecessary kilometres.<\/li>\n<li>Letting your customers follow the progress of their order by sending notifications.<\/li>\n<\/ul>\n<p>Did this article make you want to know more about AntsRoute, our comprehensive delivery tracking solution? To test it for free for 7 days, <a href=\"https:\/\/app.antsroute.com\/subscription\/creation\" target=\"_blank\" rel=\"noopener\"><u>go to this page<\/u><\/a>![\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221; width=&#8221;2\/12&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243; el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;padding-block&#8221; css=&#8221;.vc_custom_1705659975539{background-color: #00041f !important;}&#8221;][vc_column][vc_column_text]\n<p class=\"h2-footer\" style=\"text-align: center; color: #ffffff;\">Ensure efficient delivery tracking<\/p>\n<p class=\"text-head\" style=\"text-align: center; color: #bfc0c6;\">Free 7-day trial | No credit card required<\/p>\n[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]\n<div id=\"cta\" style=\"text-align: center;\"><a class=\"btn-grad\" style=\"align-self: center;\" href=\"https:\/\/app.antsroute.com\/subscription\/creation\" target=\"_blank\" rel=\"noopener\"><strong>Get started<\/strong> \u2013 It&#8217;s free<\/a> <a class=\"button-2-white\" style=\"align-self: center;\" href=\"https:\/\/calendly.com\/lea-brice-antsroute\/demonstration\" target=\"_blank\" rel=\"noopener\">Book a demo<\/a><\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div><div id=\"toc_container\" class=\"toc_wrap_right no_bullets\"><p class=\"toc_title\">Contenu<\/p><ul class=\"toc_list\"><li><a href=\"#Retain_your_customers_with_efficient_delivery_tracking\">Retain your customers with efficient delivery tracking<\/a><\/li><li><a href=\"#What_are_consumer_expectations_for_delivery\">What are consumer expectations for delivery?<\/a><\/li><li><a href=\"#Clear_communication_on_delivery_timelines\">Clear communication on delivery timelines<\/a><\/li><li><a href=\"#Allow_the_end_customer_to_choose_a_time_slot\">Allow the end customer to choose a time slot<\/a><\/li><li><a href=\"#Reassure_all_parties_involved\">Reassure all parties involved<\/a><\/li><li><a href=\"#Opt_for_route_management_and_optimisation_software\">Opt for route management and optimisation software<\/a><\/li><li><a href=\"#Sending_notifications_and_geo-tracking_delivery_drivers_helps_reassure_your_customers\">Sending notifications and geo-tracking delivery drivers helps reassure your customers<\/a><\/li><li><a href=\"#Live_monitoring_of_delivery_drivers_makes_it_possible_to_react_quickly_in_the_event_of_unforeseen_events\">Live monitoring of delivery drivers makes it possible to react quickly in the event of unforeseen events<\/a><\/li><li><a href=\"#Proof_of_delivery_ensures_the_traceability_of_deliveries\">Proof of delivery ensures the traceability of deliveries<\/a><\/li><li><a href=\"#What_are_the_advantages_of_optimised_delivery_tracking\">What are the advantages of optimised delivery tracking?<\/a><\/li><\/ul><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Find out how setting up an optimised delivery tracking system can provide a 5-star experience for your customers.<\/p>\n","protected":false},"author":3,"featured_media":75642,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22799,6282],"tags":[],"class_list":["post-50822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-delivery","category-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - 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