{"id":121185,"date":"2025-10-31T11:10:08","date_gmt":"2025-10-31T10:10:08","guid":{"rendered":"https:\/\/antsroute.com\/?p=121185"},"modified":"2026-01-13T09:54:53","modified_gmt":"2026-01-13T08:54:53","slug":"delivery-notifications-setup-antsroute","status":"publish","type":"post","link":"https:\/\/antsroute.com\/en\/solutions\/delivery-notifications-setup-antsroute\/","title":{"rendered":"Delivery notifications: configure and automate your messages with AntsRoute (tutorial &#038; templates)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row css=&#8221;.vc_custom_1734426646938{margin-top: 50px !important;}&#8221;][vc_column width=&#8221;1\/12&#8243; el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner el_class=&#8221;vc_row-2&#8243;][vc_column_inner el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221; width=&#8221;1\/12&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text css=&#8221;.vc_custom_1761899292024{margin-top: 5px !important;}&#8221;]<a style=\"text-decoration: none; color: #1a1a1a; font-size: 18px; font-weight: 500;\" href=\"https:\/\/antsroute.com\/en\/blog\/\">Blog<\/a> &gt; <a style=\"text-decoration: none; color: #551cb0; font-size: 18px; font-weight: 500;\" href=\"https:\/\/antsroute.com\/en\/blog\/delivery\/\">Delivery<\/a>\u00a0&gt; <span style=\"color: #a7a7a7; font-size: 18px;\">Delivery notifications: configure and automate your messages with AntsRoute (tutorial &amp; templates)<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]\n<h1>Delivery notifications: configure and automate your messages with AntsRoute (tutorial &amp; templates)<\/h1>\n[\/vc_column_text][vc_column_text]\n<p class=\"text-head\" style=\"color: #424762; font-size: 16px;\">Published on <span style=\"font-weight: 500;\">31 October 2025<\/span> <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"> \u2022 Reading time: <\/span> <span class=\"rt-time\"> 11<\/span> <span class=\"rt-label rt-postfix\">min read<\/span><\/span>\n[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<img decoding=\"async\" class=\"aligncenter wp-image-121197\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-1.jpg\" alt=\"\" width=\"1600\" height=\"847\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-1.jpg 1629w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-1-300x159.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-1-1024x542.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-1-768x406.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-1-1536x813.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-1-142x75.jpg 142w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-1-700x370.jpg 700w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221; width=&#8221;1\/12&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;vc_row-2&#8243;][vc_column_inner el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221; width=&#8221;2\/12&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;8\/12&#8243;][vc_column_text css=&#8221;&#8221;]Delivery has become a true moment of truth. Beyond price and product, it\u2019s the <strong>delivery experience<\/strong> that triggers satisfaction, or disappointment.<br \/>\nAlong this journey, <strong>notifications<\/strong> play a key role: they reduce post-purchase anxiety, cut inbound calls, and boost the <strong>first-attempt success rate<\/strong>. With <a href=\"https:\/\/antsroute.com\/en\/\"><u>AntsRoute<\/u><\/a>, you can deploy a multichannel (SMS, email), personalized, and actionable notification system, from appointment scheduling to the post-visit report.<\/p>\n<p><strong>What customers expect<\/strong><\/p>\n<ul id=\"imglist\">\n<li><strong>Reliable arrival times<\/strong> (dynamic ETA).<\/li>\n<li><strong>Real-time map tracking.<\/strong><\/li>\n<li><strong>One-click actions<\/strong>: confirm, reschedule, report an absence.<\/li>\n<li><strong>Transparency after the visit<\/strong>: proof, report, rating.<\/li>\n<\/ul>\n<p>This guide shows you <strong>how to orchestrate these messages<\/strong> at the right time, with the right content and the right channel, to hit your goals: increase the first-attempt success rate, reduce failure-related costs, and raise NPS (Net Promoter Score). We also share message templates, UX and deliverability best practices, and the KPIs to track.<\/p>\n<p><strong>Table of contents<\/strong>:<\/p>\n<ul id=\"imglist-3\">\n<li><a href=\"#what-your-customers-really-expect\"><u>What your customers really expect<\/u><\/a><\/li>\n<li><a href=\"#setup-in-antsroute-step-by-step-guide\"><u>Setup in AntsRoute: step-by-step guide<\/u><\/a><\/li>\n<li><a href=\"#the-ideal-notification-journey-from-first-contact-to-feedback\"><u>The ideal notification journey: from first contact to feedback<\/u><\/a><\/li>\n<li><a href=\"#summary-table-of-antsroute-notifications\"><u>Summary table of AntsRoute notifications<\/u><\/a><\/li>\n<li><a href=\"#ready-to-use-message-templates\"><u>Ready-to-use message templates<\/u><\/a><\/li>\n<li><a href=\"#ux-best-practices-content-timing-channels\"><u>UX best practices (content, timing, channels)<\/u><\/a><\/li>\n<li><a href=\"#measuring-impact-the-kpis-that-matter\"><u>Measuring impact: the KPIs that matter<\/u><\/a><\/li>\n<\/ul>\n<h2 id=\"what-your-customers-really-expect\"><span id=\"What_your_customers_really_expect\">What your customers really expect<\/span><\/h2>\n<ul id=\"imglist\">\n<li><strong>Real-time visibility<\/strong>: a map and a credible estimated time of arrival (ETA) that refines as the route progresses.<\/li>\n<li><strong>Ability to act<\/strong>: a link to confirm or reschedule in one click, without going through support.<\/li>\n<li><strong>Simplicity<\/strong>: short, precise messages, a clear CTA, and no unnecessary friction.<\/li>\n<li><strong>Post-delivery transparency<\/strong>: proof of delivery (photos, signature, timestamp), a report, and a link to leave feedback.<\/li>\n<\/ul>\n<div id=\"attachment_121210\" style=\"width: 1610px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-121210\" class=\"wp-image-121210\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-4.jpg\" alt=\"Infographic of delivery-notification best practices: clear ETA, tracking link, step-by-step alerts, and contact &amp; rescheduling options.\" width=\"1600\" height=\"600\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-4.jpg 1850w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-4-300x113.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-4-1024x384.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-4-768x288.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-4-1536x576.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-4-150x56.jpg 150w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-4-700x263.jpg 700w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/><p id=\"caption-attachment-121210\" class=\"wp-caption-text\">Delivery notifications: customers&#8217; expectations.<\/p><\/div>\n<h2 id=\"setup-in-antsroute-step-by-step-guide\"><span id=\"Setup_in_AntsRoute_step-by-step_guide\">Setup in AntsRoute: step-by-step guide<\/span><\/h2>\n<p>To help you set up high-performing notification templates in AntsRoute, here\u2019s a step-by-step tutorial. This guide walks you through enabling the right channels, creating robust templates, defining precise triggers, and measuring your results. In under 30 minutes, you can configure all the templates mentioned in part four of the article.<\/p>\n<h3><span id=\"Step_0_Prerequisites_to_save_time\">Step 0: Prerequisites to save time<\/span><\/h3>\n<p>Before you begin, make sure you have:<\/p>\n<ul id=\"imglist\">\n<li><strong>The right access<\/strong>: admin role, or at minimum permissions for Settings &gt; Notifications.<\/li>\n<li><strong>Up-to-date data<\/strong>: recipients\u2019 first name, email, and mobile number.<\/li>\n<li><strong>Ready pages<\/strong>: customized tracking and confirmation\/rescheduling pages (logo, colors, legal mentions). Consistent branding reassures customers and improves click-through rate.<\/li>\n<\/ul>\n<div id=\"attachment_121216\" style=\"width: 1610px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-121216\" class=\"wp-image-121216\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-5.jpg\" alt=\"Screenshot of AntsRoute showing the delivery-tracking page editor and the confirmation\/rescheduling screen, with settings for logo, colors, messages, and customer fields.\" width=\"1600\" height=\"951\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-5.jpg 1946w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-5-300x178.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-5-1024x609.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-5-768x457.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-5-1536x913.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-5-126x75.jpg 126w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-5-700x416.jpg 700w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/><p id=\"caption-attachment-121216\" class=\"wp-caption-text\">Customizing the tracking and confirmation\/rescheduling pages on AntsRoute.<\/p><\/div>\n<h3><span id=\"Step_1_Configure_action_links_scheduling_rescheduling_tracking_rating\">Step 1: Configure action links (scheduling, rescheduling, tracking, rating)<\/span><\/h3>\n<p>Before you even create your templates, start by <strong>structuring the links<\/strong> that turn a notification into an action (schedule, track, reschedule, rate).<br \/>\nGo to Settings &gt; Notifications &gt; Links and define:<\/p>\n<ul id=\"imglist\">\n<li><strong>Link validity period<\/strong>: The time during which the link remains clickable (e.g., 7, 14, or 30 days).<br \/>\nRecommendations: 14 days for scheduling invitations, 48 to 72 h for rescheduling, 24 h for rating to capture \u201cin-the-moment\u201d feedback.<\/li>\n<li><strong>Title<\/strong>: Displayed at the top of the page. Be descriptive and action-oriented.<br \/>\nExamples: \u201cChoose your delivery time slot,\u201d \u201cTrack your driver\u2019s arrival,\u201d \u201cGive your feedback on the delivery.\u201d<\/li>\n<li><strong>Description<\/strong>: A short bit of context (1 to 2 sentences) that, for example, reminds users of a key instruction.<br \/>\nRecommendations: Mention your brand and the benefit (\u201creschedule in 1 click\u201d).<\/li>\n<li><strong>Maximum allowed detour (km) to add a delivery.<\/strong><\/li>\n<li><strong>Allowed scheduling\/rescheduling time slots<\/strong><br \/>\nRecommendations: exclude non-productive periods, avoid overly wide windows (prefer 9 to 11 a.m. rather than 8 a.m. to 6 p.m.), and offer up to 4 relevant options.<\/li>\n<li><strong>Download of the service report from the tracking\/rating link<\/strong>: Enable access to the report (photos, signature, timestamp) directly from the tracking\/rating page.<\/li>\n<\/ul>\n<div id=\"attachment_121222\" style=\"width: 1610px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-121222\" class=\"wp-image-121222\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-6.jpg\" alt=\"AntsRoute: package-tracking link setup screen \u2014 customize the title\/description and the link\u2019s validity period.\" width=\"1600\" height=\"927\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-6.jpg 1946w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-6-300x174.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-6-1024x594.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-6-768x445.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-6-1536x890.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-6-129x75.jpg 129w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-6-700x406.jpg 700w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/><p id=\"caption-attachment-121222\" class=\"wp-caption-text\">Configuring the tracking link in AntsRoute.<\/p><\/div>\n<h3><span id=\"Step_2_Configure_templates_content_channel_triggers_variables\">Step 2: Configure templates (content, channel, triggers, variables)<\/span><\/h3>\n<p>Once your action links are in place, create your list of templates via Settings &gt; Notifications &gt; Notification templates. For each template, provide:<\/p>\n<p><strong>1&#xfe0f;&#x20e3; Type (delivery channel)<\/strong>:<\/p>\n<ul id=\"imglist\">\n<li><strong>SMS<\/strong> for <strong>time-sensitive information<\/strong> (route departure, approaching, unexpected events).<br \/>\nRecommendation: keep it under <strong>160 characters<\/strong> to avoid splitting into multiple SMS messages.<\/li>\n<li><strong>Email<\/strong> for <strong>consultative content<\/strong> (confirmation, service report, review request).<br \/>\nRecommendation: pay attention to the <strong>sender name<\/strong> and the <strong>subject line<\/strong>.<\/li>\n<\/ul>\n<p><strong>2&#xfe0f;&#x20e3; Trigger (use case)<\/strong>:<\/p>\n<ul id=\"imglist\">\n<li><strong>Scheduling, confirmation\/rescheduling<\/strong>: triggered by an action from AntsRoute.<\/li>\n<li><strong>Route departure (tracking)<\/strong>: at the start of the route.<\/li>\n<li><strong>Driver approaching (refined ETA)<\/strong>: when the previous stop\/delivery is validated (ETA recalculated).<\/li>\n<li><strong>Disruption (delay\/cancellation)<\/strong>: when a delivery is canceled or via an action from the mobile app.<\/li>\n<li><strong>After the visit (report &amp; review)<\/strong>: when a delivery is validated.<\/li>\n<\/ul>\n<p><strong>3&#xfe0f;&#x20e3; Write the content and insert variables<\/strong>:<br \/>\nUse variables to personalize each message:<\/p>\n<ul id=\"imglist\">\n<li>$firstName: first name<\/li>\n<li>$id: order\/delivery reference<\/li>\n<li>$timeSlot: time slot (e.g., 9\u201311 a.m.)<\/li>\n<li>$arrivalTime: estimated time of arrival (ETA)<\/li>\n<li>$trackUrl: real-time tracking link (use in \u201cRoute departure\u201d and repeat in \u201cDriver approaching\u201d)<\/li>\n<li>$confirmRescheduleUrl: confirmation\/rescheduling link (use in \u201cScheduling\u201d and \u201cConfirmation\/Rescheduling\u201d)<\/li>\n<li>$reportUrl: service report link (photos\/signature) for \u201cAfter the visit\u201d<\/li>\n<li>$reviewUrl: rating link (NPS\/feedback) for \u201cAfter the visit\u201d, etc.<\/li>\n<\/ul>\n<h3><span id=\"Step_3_Go_live_and_monitor_KPI-driven\">Step 3: Go live and monitor (KPI-driven)<\/span><\/h3>\n<p>For 2\u20133 weeks, track your metrics and iterate:<\/p>\n<ul id=\"imglist\">\n<li>% self-scheduling<\/li>\n<li>First-attempt success (presence on first visit)<\/li>\n<li>Clicks on the tracking link<\/li>\n<li>Reduction in inbound calls (\u201cWhere is my delivery?\u201d)<\/li>\n<li>Post-visit NPS<\/li>\n<\/ul>\n<p>Adjust as needed: send windows, message\/CTA content, and the time slots offered.<\/p>\n<p><a href=\"https:\/\/app.antsroute.com\/subscription\/creation\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-121228 size-full\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-3.jpg\" alt=\"\" width=\"1600\" height=\"499\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-3.jpg 1600w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-3-300x94.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-3-1024x319.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-3-768x240.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-3-1536x479.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-3-150x47.jpg 150w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-3-700x218.jpg 700w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/><\/a><\/p>\n<h2 id=\"the-ideal-notification-journey-from-first-contact-to-feedback\"><span id=\"The_ideal_notification_journey_from_first_contact_to_feedback\">The ideal notification journey: from first contact to feedback<\/span><\/h2>\n<p>A coherent journey beats a pile of messages. Here\u2019s the sequence that works best in most cases:<\/p>\n<ol id=\"imglist-3\">\n<li><strong>Schedule \/ confirm<\/strong>: via a secure link, the customer chooses their delivery time slot or confirms the proposed one.<\/li>\n<li><strong>Reminders before delivery day<\/strong>: one message the day before, then another on the morning itself to prevent no-shows.<\/li>\n<li><strong>Route departure<\/strong>: send a real-time tracking link with an initial arrival window to reduce uncertainty.<\/li>\n<li><strong>Approaching<\/strong>: provide a refined ETA (e.g., 15\u201325 minutes) to encourage the recipient to be available and ease access.<\/li>\n<li><strong>Change \/ cancellation<\/strong>: proactively inform in case of disruption, with an immediate rescheduling option.<\/li>\n<li><strong>After the visit<\/strong>: send a downloadable report (photos, signature, timestamp) and a prompt for on-the-spot feedback.<\/li>\n<\/ol>\n<p>This logic aligns with market best practices: <strong>contextual notifications<\/strong> sent at the right moment and geared toward a simple action, rather than generic messages.<\/p>\n<p><strong>They use it<\/strong><br \/>\n<em>\u201cAutomatic notifications, along with photos, customer details, signatures, and any comments, ensure total transparency. Leroy Merlin and their end customers can view the status of their deliveries live.\u201d<\/em> \u2014 Franck Dalet, Manager, Transport Dalet<\/p>\n<div id=\"attachment_121234\" style=\"width: 1610px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-121234\" class=\"wp-image-121234\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-7.jpg\" alt=\"Customer journey model for delivery notifications: pre-delivery, en-route, and post-delivery stages with ETA, tracking link, driver contact, and delivery confirmation.\" width=\"1600\" height=\"889\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-7.jpg 1950w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-7-300x167.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-7-1024x569.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-7-768x427.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-7-1536x854.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-7-135x75.jpg 135w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-7-700x389.jpg 700w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/><p id=\"caption-attachment-121234\" class=\"wp-caption-text\">The ideal delivery notification journey.<\/p><\/div>\n<h2 id=\"summary-table-of-antsroute-notifications\"><span id=\"Summary_table_of_AntsRoute_notifications\">Summary table of AntsRoute notifications<\/span><\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;table-box&#8221;]\n<div class=\"table-box table-responsive\">\n<table>\n<tbody>\n<tr>\n<td style=\"background-color: #551ab6; color: #ffffff; font-weight: 600; font-size: 18px; border-radius: 5px 0 0 0;\">Stage<\/td>\n<td style=\"background-color: #551ab6; color: #ffffff; font-weight: 600; font-size: 18px; border-radius: 0 0 0 0;\">Trigger<\/td>\n<td style=\"background-color: #551ab6; color: #ffffff; font-weight: 600; font-size: 18px; border-radius: 0 0 0 0;\">Content type<\/td>\n<td style=\"background-color: #551ab6; color: #ffffff; font-weight: 600; font-size: 18px; border-radius: 0 0 0 0;\">Channel<\/td>\n<td style=\"background-color: #551ab6; color: #ffffff; font-weight: 600; font-size: 18px; border-radius: 0 0 0 0;\">Action \/CTA<\/td>\n<td style=\"background-color: #551ab6; color: #ffffff; font-weight: 600; font-size: 18px; border-radius: 0 0 0 0;\">Objectives<\/td>\n<td style=\"background-color: #551ab6; color: #ffffff; font-weight: 600; font-size: 18px; border-radius: 0 5px 0 0;\">Support article<\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500;\">Customer self-scheduling<\/td>\n<td style=\"font-weight: 500;\">New order without a time slot \u2014 Triggered by an action from AntsRoute.<\/td>\n<td style=\"font-weight: 500;\">\u201cChoose your time slot\u201d + address + time window<\/td>\n<td style=\"font-weight: 500;\">SMS \/E-Mail<\/td>\n<td style=\"font-weight: 500;\">Schedule an appointment<\/td>\n<td style=\"font-weight: 500;\">Self-service, fewer calls.<\/td>\n<td style=\"font-weight: 500;\"><a href=\"https:\/\/support.antsroute.com\/hc\/en-gb\/articles\/22770036610193-Notification-with-a-link-allowing-customers-to-plan-deliveries-or-visits\" target=\"_blank\" rel=\"noopener\"><u>Link to article<\/u><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Appointment confirmation<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Appointment created \/ confirmed \u2014 Triggered by an action from AntsRoute.<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Date &amp; time summary<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">SMS \/E-Mail<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Add to calendar<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Reassurance<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\"><a href=\"https:\/\/support.antsroute.com\/hc\/en-gb\/articles\/17499121544593-Automated-notification-when-the-work-order-is-confirmed\" target=\"_blank\" rel=\"noopener\"><u>Link to article<\/u><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500;\">Reschedule \/ confirm<\/td>\n<td style=\"font-weight: 500;\">Proposed or updated time slot \u2014 Triggered by an action from AntsRoute.<\/td>\n<td style=\"font-weight: 500;\">Time slot + confirm\/reschedule link<\/td>\n<td style=\"font-weight: 500;\">SMS \/E-Mail<\/td>\n<td style=\"font-weight: 500;\">Confirm \/ Reschedule<\/td>\n<td style=\"font-weight: 500;\">Less no-shows<\/td>\n<td style=\"font-weight: 500;\"><a href=\"https:\/\/support.antsroute.com\/hc\/en-gb\/articles\/4416506053905-Notification-with-a-link-allowing-customers-to-confirm-or-reschedule-a-visit-or-delivery\" target=\"_blank\" rel=\"noopener\"><u>Link to article<\/u><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Pre-visit reminder<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">D-1 \/ morning of visit \u2014 Triggered by an action from AntsRoute.<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Time slot + instructions<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">SMS \/E-Mail<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Need to change?<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Make the customer ready<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\"><a href=\"https:\/\/support.antsroute.com\/hc\/en-gb\/articles\/4416514418705-Notification-with-ETA-manually-triggered-from-AntsRoute\" target=\"_blank\" rel=\"noopener\"><u>Link to article<\/u><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500;\">Route departure<\/td>\n<td style=\"font-weight: 500;\">Driver start \u2014 Automatic at the start of the route<\/td>\n<td style=\"font-weight: 500;\">Tracking link + ETA + position in the route<\/td>\n<td style=\"font-weight: 500;\">SMS \/E-Mail<\/td>\n<td style=\"font-weight: 500;\">Track arrival<\/td>\n<td style=\"font-weight: 500;\">Reduce uncertainty<\/td>\n<td style=\"font-weight: 500;\"><a href=\"https:\/\/support.antsroute.com\/hc\/en-gb\/articles\/4416527983889-Notification-when-the-route-starts-with-a-link-allowing-the-customer-to-track-the-driver-s-progress\" target=\"_blank\" rel=\"noopener\"><u>Link to article<\/u><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Approaching<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Agent nearby \u2014 Triggered by validation of the previous delivery \/ by an action from the mobile app<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Refined ETA (e.g., 15\u201325 min) + options<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">SMS \/E-Mail<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">&#8211;<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Boost presence<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\"><a href=\"https:\/\/support.antsroute.com\/hc\/en-gb\/articles\/4416522549265-Automated-notification-when-the-field-worker-is-on-the-way\" target=\"_blank\" rel=\"noopener\"><u>Link to article<\/u><\/a> \/ <a href=\"https:\/\/support.antsroute.com\/hc\/en-gb\/articles\/4416535054097-Notification-manually-triggered-by-the-field-worker\" target=\"_blank\" rel=\"noopener\"><u>Link to article<\/u><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500;\">Cancellation<\/td>\n<td style=\"font-weight: 500;\">Cancellation of a delivery<\/td>\n<td style=\"font-weight: 500;\">Reason + indicate a new proposal will follow<\/td>\n<td style=\"font-weight: 500;\">SMS \/E-Mail<\/td>\n<td style=\"font-weight: 500;\">&#8211;<\/td>\n<td style=\"font-weight: 500;\">Transparency<\/td>\n<td style=\"font-weight: 500;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">After the visit \u2014 Service report<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Validation of a delivery<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Report link (photos, signature, timestamp)<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">SMS \/E-Mail<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Download the report<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Proof of delivery<\/td>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\"><a href=\"https:\/\/support.antsroute.com\/hc\/en-gb\/articles\/4416535687185-Notification-after-completion-with-a-link-allowing-customers-to-download-the-service-report\" target=\"_blank\" rel=\"noopener\"><u>Link to article<\/u><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500;\">After the visit \u2014 Review<\/td>\n<td style=\"font-weight: 500;\">Validation of a delivery<\/td>\n<td style=\"font-weight: 500;\">Review request (rating + comment)<\/td>\n<td style=\"font-weight: 500;\">SMS \/E-Mail<\/td>\n<td style=\"font-weight: 500;\">Leave a review<\/td>\n<td style=\"font-weight: 500;\">Feedback \/ NPS<\/td>\n<td style=\"font-weight: 500;\"><a href=\"https:\/\/support.antsroute.com\/hc\/en-gb\/articles\/4416535359889-Notification-after-the-completion-with-a-link-allowing-customers-to-review-the-quality-of-services\" target=\"_blank\" rel=\"noopener\"><u>Link to article<\/u><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;&#8221;]\n<h2 id=\"ready-to-use-message-templates\"><span id=\"Ready-to-use_message_templates\">Ready-to-use message templates<\/span><\/h2>\n<p><strong>1. SMS: Customer self-scheduling<\/strong><br \/>\nHi {{firstName}}, choose your delivery time slot for {{id}}: {{scheduleURL}}.<br \/>\nNeed help? Contact {{enterpriseName}}.<\/p>\n<p><strong>2. Email: Appointment confirmation<\/strong><br \/>\n<strong>Subject<\/strong> : Your appointment is confirmed &#x2705;<br \/>\n<strong>Body<\/strong> : Hi {{firstName}},<br \/>\nYour delivery {{id}} is confirmed for {{ScheduledDate}} at {{arrivalTime}}.<br \/>\nThe parcel will be handed over upon providing a code: {{customField_Code}}.<br \/>\nNeed to make changes? {{confirmRescheduleUrl}}<\/p>\n<p><strong>3. SMS: Route departure (live tracking)<\/strong><br \/>\nHi {{firstName}}, your delivery {{id}} is underway. Estimated arrival time: {{arrivalTime}}. Track your driver here: {{trackUrl}}.<\/p>\n<p><strong>4. SMS: Approaching (refined ETA)<\/strong><br \/>\nHi {{firstName}}, our driver will arrive in {{waitingTime}} min. Please make yourself available.<\/p>\n<p><strong>5. Email: Delivery cancellation<\/strong><br \/>\n<strong>Subject<\/strong> : Cancellation of your appointment on {{scheduledDate}}<br \/>\n<strong>Body<\/strong> : We\u2019re sorry, your delivery {{id}} scheduled for {{ScheduledDate}} has been canceled.<br \/>\nWe\u2019ll contact you to schedule a new appointment.<br \/>\nMore information? Contact the team at +44 7700 900721<\/p>\n<p><strong>6. After the visit (report + review)<\/strong><br \/>\n<strong>Subject<\/strong>: Delivery completed: your report &amp; your feedback<br \/>\n<strong>Body<\/strong>: Hi {{firstName}}, your delivery on {{scheduledDate}} at {{arrivalTime}} is complete.<br \/>\nDownload the report (photos\/signature\/parcel details): {{reportUrl}}.<br \/>\nTell us how it went: {{reviewUrl}}.<\/p>\n<p><strong>They use it<\/strong><br \/>\n<em>\u201cCustomers are automatically informed about the progress of their order, which greatly streamlines deliveries.\u201d<\/em> \u2014 Rapha\u00ebl Blandin, Transport Freemann<\/p>\n<div id=\"attachment_121240\" style=\"width: 1610px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-121240\" class=\"wp-image-121240\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-9.jpg\" alt=\"Three notification templates sent with AntsRoute: appointment confirmation, route departure, and after the driver\u2019s visit.\" width=\"1600\" height=\"594\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-9.jpg 1950w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-9-300x111.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-9-1024x380.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-9-768x285.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-9-1536x570.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-9-150x56.jpg 150w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-9-700x260.jpg 700w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/><p id=\"caption-attachment-121240\" class=\"wp-caption-text\">Message templates sent via AntsRoute.<\/p><\/div>\n<h2 id=\"ux-best-practices-content-timing-channels\"><span id=\"UX_best_practices_content_timing_channels\">UX best practices (content, timing, channels)<\/span><\/h2>\n<p>Before fine-tuning your templates, keep one simple idea in mind: every notification should drive <strong>the right action, at the right time, through the right channel<\/strong>.<br \/>\nGreat customer experience isn\u2019t just a nice line, it\u2019s a message you grasp in 2\u20133 seconds, sent when you can act, with a clear link (tracking, rescheduling, report) that <strong>makes the customer\u2019s life easier<\/strong>.<br \/>\nThe rules below help you maintain this level of quality, no matter the volume you send.<\/p>\n<ul id=\"imglist\">\n<li><strong>Absolute clarity<\/strong>: one message = one goal = one CTA. Avoid long-winded sentences and, if you must offer multiple options (track \/ reschedule), rank them and highlight the primary action.<\/li>\n<li><strong>Useful variables<\/strong>: essentials are <strong>first name<\/strong>, the <strong>time slot<\/strong> (or ETA), the <strong>address<\/strong>, and a <strong>direct link<\/strong> to the expected action (tracking, rescheduling, report). Variables must be reliable and always up to date: a broken link or vague time window destroys trust faster than a generic message.<\/li>\n<li><strong>Tone and length<\/strong>: for SMS, aim for <strong>&lt;160 characters<\/strong> when possible to avoid splitting into multiple messages. Prefer a direct, concrete style (\u201cYour driver arrives in 20-30 min. Track: {link}\u201d). In email, stay concise above the fold and keep details (instructions, extra fields) below.<\/li>\n<li><strong>Send windows<\/strong>: respect quiet hours (no nighttime SMS) and trigger reminders when the customer can actually act: D-1 to plan their presence, morning-of to confirm, and on approach so they can make themselves available. Adjust these windows to your sector (e.g., B2B vs. home delivery).<\/li>\n<li><strong>Information hierarchy<\/strong>: in email, a descriptive, recognizable subject line (\u201cYour delivery is on the way\u201d) improves opens; a preheader that states the ETA adds context; and a visible CTA placed above the fold speeds action.<\/li>\n<li><strong>Controlled multichannel<\/strong>: choose the <strong>channel based on urgency<\/strong>. SMS is ideal for time-sensitive info (route start, approach, last-minute changes). Email is better for consultative content (appointment recap, post-visit report, review request). Avoid unnecessary duplicates: sending the same message by SMS + email at the same moment fatigues users. Instead, prefer a sequence (immediate SMS, then a confirmation email).<\/li>\n<\/ul>\n<div id=\"attachment_121246\" style=\"width: 1610px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-121246\" class=\"wp-image-121246\" style=\"border-radius: 5px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-8.jpg\" alt=\"Diagram of best practices for writing and sending delivery notifications: clear subject line, short customer-centric message, personalization (name\/order), ETA and time window, clickable tracking link, contact details, and rescheduling options.\" width=\"1600\" height=\"986\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-8.jpg 1850w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-8-300x185.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-8-1024x631.jpg 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-8-768x473.jpg 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-8-1536x947.jpg 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-8-122x75.jpg 122w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-8-700x431.jpg 700w\" sizes=\"(max-width:767px) 700px, (max-width:1600px) 100vw, 1600px\" \/><p id=\"caption-attachment-121246\" class=\"wp-caption-text\">Delivery notifications: best practices for writing and sending.<\/p><\/div>\n<h2 id=\"measuring-impact-the-kpis-that-matter\"><span id=\"Measuring_impact_the_KPIs_that_matter\">Measuring impact: the KPIs that matter<\/span><\/h2>\n<h3><span id=\"The_5_metrics_to_analyze\">The 5 metrics to analyze<\/span><\/h3>\n<p>The goal is to set a <strong>starting baseline<\/strong>, i.e. your numbers before the rollout. Then track a few <strong>simple, useful metrics<\/strong>. The point isn\u2019t to measure everything, but to tie each notification to a concrete outcome: presence on the first visit, fewer calls, higher satisfaction.<\/p>\n<p>&#x261d;&#xfe0f; <strong>Useful link<\/strong>: see our <a href=\"https:\/\/antsroute.com\/en\/solutions\/delivery-notifications-customer-experience\/\"><u>article on the impact of delivery notifications on the customer experience<\/u><\/a>.<\/p>\n<p><strong>Self-scheduling rate<\/strong>:<br \/>\nMeasures the share of appointments booked by customers themselves via your links (scheduling + rescheduling).<br \/>\n&#x27a1;&#xfe0f; Formula: Deliveries scheduled via link \u00f7 Scheduling links sent.<br \/>\n&#x27a1;&#xfe0f; How to use it: If the metric stalls, test the link placement, the CTA clarity (\u201cChoose my slot\u201d), or the message send time.<\/p>\n<p><strong>Presence rate (first-attempt success)<\/strong>:<br \/>\nShare of customers present on the first attempt.<br \/>\n&#x27a1;&#xfe0f; Formula: Deliveries completed on first visit \u00f7 Scheduled deliveries.<br \/>\n&#x27a1;&#xfe0f; How to use it: Track the change before\/after your D-1\/D-day reminders and the \u201cApproaching\u201d notification. If the rate doesn\u2019t improve, tighten your ETA windows.<\/p>\n<p><strong>Open and click-through rate<\/strong>:<br \/>\nTrack the percentage of links opened as your primary indicator of interest, whether the message is sent by SMS or email. It\u2019s your \u201ctrue\u201d engagement signal.<br \/>\nAlso look at the action rate after the click.<br \/>\n&#x27a1;&#xfe0f; Example formula for a scheduling link: Deliveries scheduled \u00f7 links sent.<\/p>\n<p><strong>Reduction in inbound calls<\/strong>:<br \/>\nCompare the volume of \u201cWhere is my delivery?\u201d calls before\/after rolling out reminders, live tracking, and the approaching alert.<br \/>\n&#x27a1;&#xfe0f; How to use it: if the decrease is small, review the tracking page (is a key piece of info missing: ETA, access code, contact?).<\/p>\n<p><strong>Post-visit NPS<\/strong>:<br \/>\nOn-the-spot satisfaction score via the \u201cReview\u201d notification.<br \/>\n&#x27a1;&#xfe0f; How to use it: correlate NPS with send types (e.g., presence of a detailed service report) and send-time windows to spot areas for improvement.<\/p>\n<p>Table of actions to implement when KPIs decline:[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;table-box&#8221;]\n<div class=\"table-box table-responsive\">\n<table>\n<tbody>\n<tr>\n<td style=\"background-color: #551ab6; color: #ffffff; font-weight: 600; font-size: 18px; border-radius: 5px 0 0 0;\">Declining KPI<\/td>\n<td style=\"background-color: #551ab6; color: #ffffff; font-weight: 600; font-size: 18px; border-radius: 0 5px 0 0;\">First thing to test<\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500;\">Self-scheduling rate<\/td>\n<td>Clearer CTA, send time, visible time slots<\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Presence rate (first-attempt success)<\/td>\n<td style=\"background-color: #f6f2fd;\">Approaching message, tighter ETA, precise instructions<\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500;\">% of links opened<\/td>\n<td>Descriptive email subject \/ shorter SMS, link higher up<\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500; background-color: #f6f2fd;\">Inbound calls<\/td>\n<td style=\"background-color: #f6f2fd;\">Richer tracking page (ETA, contact, instructions)<\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: 500;\">NPS<\/td>\n<td>Quality of the report, drivers\u2019 punctuality and attitude<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;&#8221;]\n<h3><span id=\"Statistics_on_AntsRoute_notifications\">Statistics on AntsRoute notifications<\/span><\/h3>\n<p>AntsRoute route-optimization software provides a set of statistics and KPIs on notifications sent to customers.<\/p>\n<p><strong>Scheduling links<\/strong><\/p>\n<ul id=\"imglist\">\n<li>% of links opened: Scheduling links opened \u00f7 Scheduling links sent.<\/li>\n<li>% of deliveries scheduled: Deliveries scheduled via link \u00f7 Scheduling links sent.<\/li>\n<\/ul>\n<p><strong>Confirmation \/ rescheduling links<\/strong><\/p>\n<ul id=\"imglist\">\n<li>% of links opened: Confirmation\/rescheduling links opened \u00f7 Confirmation\/rescheduling links sent.<\/li>\n<li>% of deliveries confirmed: Deliveries confirmed via link \u00f7 Confirmation\/rescheduling links sent.<\/li>\n<li>% of deliveries rescheduled: Deliveries rescheduled via link \u00f7 Confirmation\/rescheduling links sent.<\/li>\n<\/ul>\n<p><strong>Tracking link<\/strong><\/p>\n<ul id=\"imglist\">\n<li>% of links opened: Tracking links opened \u00f7 Tracking links sent.<\/li>\n<\/ul>\n<p><strong>Review link<\/strong><\/p>\n<ul id=\"imglist\">\n<li>% of links opened: Review links opened \u00f7 Review links sent.<\/li>\n<li>% of reviews submitted: Reviews received \u00f7 Review links sent.<\/li>\n<\/ul>\n<p>Clear notifications, sent at the right moment and tied to simple actions (tracking, rescheduling, review), turn delivery into a smooth experience, both for customers and your team. With AntsRoute, you can set up this journey in just a few steps: activate the three key notifications (departure, approach, post-delivery), offer self-service rescheduling, and track results weekly.<\/p>\n<p>Ready to try it on your routes? <a href=\"https:\/\/app.antsroute.com\/route\/account\/subscription\" target=\"_blank\" rel=\"noopener\"><strong><u>Start your free trial<\/u><\/strong><\/a> and see the impact for yourself, then choose the plan that fits.<\/p>\n<p>&#x27a1;&#xfe0f; <a href=\"https:\/\/calendly.com\/lea-brice-antsroute\/demonstration\" target=\"_blank\" rel=\"noopener\"><u>Request a demo<\/u><\/a>.<br \/>\n&#x27a1;&#xfe0f; <a href=\"https:\/\/antsroute.com\/en\/pricing\/\"><u>View pricing<\/u><\/a>.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221; width=&#8221;2\/12&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1733738490354{margin-top: -50px !important;}&#8221;][vc_column_inner width=&#8221;2\/12&#8243;][\/vc_column_inner][vc_column_inner el_class=&#8221;summary-block&#8221; width=&#8221;8\/12&#8243;][vc_column_text css=&#8221;&#8221;]\n<h2 style=\"margin-top: 0px !important;\"><span id=\"FAQ_8211_A_5-star_customer_experience_with_AntsRoute_notifications\">FAQ &#8211; A 5-star customer experience with AntsRoute notifications<\/span><\/h2>\n[\/vc_column_text][vc_toggle title=&#8221;How do I enable real-time tracking?&#8221; css=&#8221;&#8221;]First, customize the page linked to your tracking URL in AntsRoute. Then create a \u201cRoute departure\u201d notification template and set its trigger to the start of the route. Insert your variables and the tracking link in the message. As soon as a driver starts their route from the mobile app, all customers scheduled for the day automatically receive the notification.[\/vc_toggle][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#00041f&#8221;][vc_toggle title=&#8221;Can customers reschedule on their own?&#8221; css=&#8221;&#8221;]Yes. Use the confirmation\/rescheduling notification with a secure link. The customer can choose a new time slot in a few clicks. When configuring the link, you define the allowed time slots and the maximum detour (in kilometers) your teams accept.[\/vc_toggle][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#00041f&#8221;][vc_toggle title=&#8221;Does the ETA adjust during the route?&#8221; css=&#8221;&#8221;]Yes. As the route progresses, the ETA updates automatically on the tracking page and in the \u201cagent approaching\u201d notification, increasing accuracy and customer trust.[\/vc_toggle][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#00041f&#8221;][vc_toggle title=&#8221;Is it possible to send a manual message in case of an issue?&#8221; css=&#8221;&#8221;]Yes. From the AntsRoute interface, the scheduler can send an on-demand notification to the customer (delay, access, change). In the field, the driver can also send a message directly from the mobile app if something unexpected occurs.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=&#8221;2\/12&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;8\/12&#8243;][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#00041f&#8221;][vc_column_text css=&#8221;&#8221;]\n<p class=\"text-head\" style=\"color: #424762;\">WRITTEN BY<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-85398\" style=\"border-radius: 100%;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/marie-henrion-antsroute-300x300.jpg\" alt=\"\" width=\"70\" height=\"70\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/marie-henrion-antsroute-300x300.jpg 300w, https:\/\/antsroute.com\/wp-content\/uploads\/marie-henrion-antsroute-150x150.jpg 150w, https:\/\/antsroute.com\/wp-content\/uploads\/marie-henrion-antsroute-146x146.jpg 146w, https:\/\/antsroute.com\/wp-content\/uploads\/marie-henrion-antsroute-50x50.jpg 50w, https:\/\/antsroute.com\/wp-content\/uploads\/marie-henrion-antsroute-75x75.jpg 75w, https:\/\/antsroute.com\/wp-content\/uploads\/marie-henrion-antsroute-85x85.jpg 85w, https:\/\/antsroute.com\/wp-content\/uploads\/marie-henrion-antsroute-80x80.jpg 80w, https:\/\/antsroute.com\/wp-content\/uploads\/marie-henrion-antsroute.jpg 416w\" sizes=\"(max-width:767px) 70px, 70px\" \/><\/p>\n<p class=\"text-head\"><span style=\"font-size: 25px;\"><strong>Marie Henrion<\/strong><\/span><br \/>\nAt AntsRoute, Marie has been the marketing manager since 2018. With a focus on last-mile logistics, she produces content that simplifies complex topics such as route optimization, the ecological transition, and customer satisfaction.<\/p>\n<div id=\"cta\"><a class=\"button-3\" href=\"https:\/\/www.linkedin.com\/in\/mariehenrion54\/\" target=\"_blank\" rel=\"noopener\">in<\/a><\/div>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/12&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243; el_class=&#8221;vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;padding-block&#8221; css=&#8221;.vc_custom_1705329750413{background-color: #00041f !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]\n<p class=\"h2-footer\" style=\"text-align: center; color: #ffffff;\">Optimize Your Delivery Routes.<\/p>\n<p class=\"text-head\" style=\"text-align: center; color: #bfc0c6;\">Free 7-day trial | No credit card required<\/p>\n[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]\n<div id=\"cta\" style=\"text-align: center;\"><a class=\"btn-grad\" style=\"align-self: center;\" href=\"https:\/\/app.antsroute.com\/subscription\/creation\" target=\"_blank\" rel=\"noopener\"><strong>Get started<\/strong> \u2013 It&#8217;s free<\/a> <a class=\"button-2-white\" style=\"align-self: center;\" href=\"https:\/\/calendly.com\/lea-brice-antsroute\/demonstration\" target=\"_blank\" rel=\"noopener\">Book a demo<\/a><\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div><div id=\"toc_container\" class=\"toc_wrap_right no_bullets\"><p class=\"toc_title\">Contenu<\/p><ul class=\"toc_list\"><li><a href=\"#What_your_customers_really_expect\">What your customers really expect<\/a><\/li><li><a href=\"#Setup_in_AntsRoute_step-by-step_guide\">Setup in AntsRoute: step-by-step guide<\/a><\/li><li><a href=\"#Step_0_Prerequisites_to_save_time\">Step 0: Prerequisites to save time<\/a><\/li><li><a href=\"#Step_1_Configure_action_links_scheduling_rescheduling_tracking_rating\">Step 1: Configure action links (scheduling, rescheduling, tracking, rating)<\/a><\/li><li><a href=\"#Step_2_Configure_templates_content_channel_triggers_variables\">Step 2: Configure templates (content, channel, triggers, variables)<\/a><\/li><li><a href=\"#Step_3_Go_live_and_monitor_KPI-driven\">Step 3: Go live and monitor (KPI-driven)<\/a><\/li><li><a href=\"#The_ideal_notification_journey_from_first_contact_to_feedback\">The ideal notification journey: from first contact to feedback<\/a><\/li><li><a href=\"#Summary_table_of_AntsRoute_notifications\">Summary table of AntsRoute notifications<\/a><\/li><li><a href=\"#Ready-to-use_message_templates\">Ready-to-use message templates<\/a><\/li><li><a href=\"#UX_best_practices_content_timing_channels\">UX best practices (content, timing, channels)<\/a><\/li><li><a href=\"#Measuring_impact_the_KPIs_that_matter\">Measuring impact: the KPIs that matter<\/a><\/li><li><a href=\"#The_5_metrics_to_analyze\">The 5 metrics to analyze<\/a><\/li><li><a href=\"#Statistics_on_AntsRoute_notifications\">Statistics on AntsRoute notifications<\/a><\/li><li><a href=\"#FAQ_8211_A_5-star_customer_experience_with_AntsRoute_notifications\">FAQ &#8211; A 5-star customer experience with AntsRoute notifications<\/a><\/li><\/ul><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Enable effective notifications: setup steps, SMS\/Email templates, real-time tracking, rescheduling, and KPIs to drive your results with AntsRoute.<\/p>\n","protected":false},"author":9,"featured_media":121203,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22963,22799,6282],"tags":[],"class_list":["post-121185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-delivery","category-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivery Notifications: Guide + Templates | AntsRoute<\/title>\n<meta name=\"description\" content=\"Enable effective notifications: setup steps, SMS\/Email templates, real-time tracking, rescheduling, and KPIs to drive your results with AntsRoute.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/antsroute.com\/en\/solutions\/delivery-notifications-setup-antsroute\/\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:title\" content=\"Delivery Notifications: Guide + Templates | AntsRoute\" \/>\n<meta name=\"twitter:description\" content=\"Enable effective notifications: setup steps, SMS\/Email templates, real-time tracking, rescheduling, and KPIs to drive your results with AntsRoute.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-2.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@AntswayCom\" \/>\n<meta name=\"twitter:site\" content=\"@AntswayCom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marie Henrion\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"16 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Delivery Notifications: Guide + Templates | AntsRoute","description":"Enable effective notifications: setup steps, SMS\/Email templates, real-time tracking, rescheduling, and KPIs to drive your results with AntsRoute.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/antsroute.com\/en\/solutions\/delivery-notifications-setup-antsroute\/","twitter_card":"summary","twitter_title":"Delivery Notifications: Guide + Templates | AntsRoute","twitter_description":"Enable effective notifications: setup steps, SMS\/Email templates, real-time tracking, rescheduling, and KPIs to drive your results with AntsRoute.","twitter_image":"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-notifications-setup-antsroute-2.jpg","twitter_creator":"@AntswayCom","twitter_site":"@AntswayCom","twitter_misc":{"Written by":"Marie Henrion","Est. reading time":"16 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/antsroute.com\/#website","url":"https:\/\/antsroute.com\/","name":"AntsRoute","description":"ANTSROUTE - Logiciel d&#039;optimisation de tourn\u00e9es | Planifier &amp; 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