{"id":49756,"date":"2022-11-18T13:58:14","date_gmt":"2022-11-18T12:58:14","guid":{"rendered":"https:\/\/antsroute.com\/?page_id=49756"},"modified":"2026-01-08T09:27:11","modified_gmt":"2026-01-08T08:27:11","slug":"build-customer-loyalty","status":"publish","type":"page","link":"https:\/\/antsroute.com\/en\/challenges\/build-customer-loyalty\/","title":{"rendered":"Build customer loyalty with efficient last-mile management"},"content":{"rendered":"
[vc_row css=”.vc_custom_1695303843750{margin-right: -7.5px !important;background-color: #e8edff !important;}” el_class=”vc_row-2″][vc_column width=”1\/12″][\/vc_column][vc_column width=”5\/12″][vc_row_inner][vc_column_inner][vc_column_text]\n

Build customer loyalty with efficient last-mile management<\/h1>\n

Meeting your customers’ expectations is a key success factor for the development of your business. Are you aware of the importance of positioning the customer experience at the heart of your priorities? Are you looking to build customer loyalty using new technologies? If so, AntsRoute is the ideal tool for your teams.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1725453249199{margin-top: -25px !important;}”][vc_column_inner][vc_column_text]\n

Get started<\/strong> \u2013 It’s free<\/a> Book a demo<\/a><\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”6\/12″][vc_column_text css=”.vc_custom_1731493672935{margin-bottom: 0px !important;}” el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”]\"\"[\/vc_column_text][vc_column_text css=”.vc_custom_1731493682895{margin-top: -75px !important;margin-bottom: 0px !important;}” el_class=”vc_hidden-lg Large Screen vc_hidden-md Medium Screen”]\"\"[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”vc_row-2″ css=”.vc_custom_1725455716225{margin-right: -7.5px !important;}”][vc_column width=”6\/12″ el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”][vc_column_text css=””]\"The[\/vc_column_text][\/vc_column][vc_column width=”5\/12″][vc_row_inner][vc_column_inner el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen” width=”1\/12″][\/vc_column_inner][vc_column_inner width=”11\/12″][vc_column_text]\n

Meet your customers’ expectations from the very first visit<\/h2>\n

With the development of the internet, customer expectations have changed over the last few years. To remain competitive, your company must be able to respond to their needs quickly. For example, in your home service business, you need to assign a maintenance or repair operation to a qualified technician to solve the technical problem during the first visit.<\/p>\n

In addition to managing the skills of your technicians, the AntsRoute platform allows you to indicate the equipment and parts required for each task. You can also attach documentation and photos that can be accessed directly from the mobile application available to your field workers<\/u><\/strong><\/a>. Thanks to AntsRoute, your teams in the field have all the information they need to solve the mission right from the start<\/strong>. So you can avoid unnecessary return trips and improve customer satisfaction.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1686557133084{margin-top: -35px !important;}”][vc_column_inner el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen” width=”1\/12″][\/vc_column_inner][vc_column_inner width=”11\/12″][vc_column_text]Start for free \u279c<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/12″ el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”][\/vc_column][\/vc_row][vc_row el_class=”vc_hidden-lg Large Screen vc_hidden-md Medium Screen” css=”.vc_custom_1725452635888{margin-top: -65px !important;}”][vc_column][vc_column_text css=””]\"The[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1699867978431{margin-left: -7.5px !important;background-color: #e8edff !important;}” el_class=”vc_row-2″][vc_column width=”1\/12″ el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”][\/vc_column][vc_column width=”5\/12″][vc_row_inner][vc_column_inner width=”11\/12″][vc_column_text]\n

Let your customers prepare for the arrival of your service technician or delivery driver<\/h2>\n

What could be more distressing for your customer than having to stay at home all day to receive a parcel that will finally arrive at 5 p.m.? To avoid this situation, you need to communicate the right information to your customers, at the right time<\/strong>.<\/p>\n

With AntsRoute, as soon as a visit or delivery is planned, you can automate the sending of a message to the customer<\/u><\/a> indicating the date of the visit. You can also provide a time slot of two hours, or even an estimated time of arrival. Thanks to AntsRoute, you can send a tracking link to your customers as soon as your driver starts his route. This geolocation system<\/strong> lets customers know where the driver or technician is and how long they will have to wait for him to arrive.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen” width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1686557069253{margin-top: -35px !important;}”][vc_column_inner][vc_column_text]Book a demo \u279c<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”6\/12″][vc_column_text css=”” el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”]\"The[\/vc_column_text][vc_column_text css=”.vc_custom_1725452719033{margin-top: -75px !important;}” el_class=”vc_hidden-lg Large Screen vc_hidden-md Medium Screen”]\"The[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1690531008510{background-color: #00041e !important;}” el_class=”padding-block”][vc_column width=”3\/12″ el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”][\/vc_column][vc_column width=”6\/12″][vc_column_text]\n

Book your free demo of AntsRoute and get answers to your questions.<\/p>\n[\/vc_column_text][vc_column_text css=””]\n

Get started<\/strong> \u2013 It’s free<\/a> Book a demo<\/a><\/div>\n[\/vc_column_text][\/vc_column][vc_column width=”3\/12″ el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”][\/vc_column][\/vc_row][vc_row el_class=”vc_row-2″ css=”.vc_custom_1689253965075{margin-right: -7.5px !important;}”][vc_column width=”6\/12″ el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”][vc_column_text css=””]\"The[\/vc_column_text][\/vc_column][vc_column width=”5\/12″][vc_row_inner][vc_column_inner el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen” width=”1\/12″][\/vc_column_inner][vc_column_inner width=”11\/12″][vc_column_text]\n

Avoid delays of your field teams to your customer’s premises<\/h2>\n

If you receive a call for an emergency repair, you need to make sure that your technician doesn’t arrive late at your customer’s premises. The consequences of solving a technical problem late can be catastrophic for your customer\u2026 and for your company.<\/p>\n

With AntsRoute, you can manage these last-minute requests and generate workable route plans to ensure that the times communicated to customers are respected<\/strong>. Technicians are assigned to jobs smartly, based on their skills and their geographical distance at the time of the request.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1686557133084{margin-top: -35px !important;}”][vc_column_inner el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen” width=”1\/12″][\/vc_column_inner][vc_column_inner width=”11\/12″][vc_column_text]Start for free \u279c<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/12″ el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”][\/vc_column][\/vc_row][vc_row el_class=”vc_hidden-lg Large Screen vc_hidden-md Medium Screen” css=”.vc_custom_1725452873970{margin-top: -65px !important;}”][vc_column][vc_column_text css=””]\"The[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1699978581135{margin-left: -7.5px !important;}” el_class=”vc_row-2″][vc_column width=”1\/12″ el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”][\/vc_column][vc_column width=”5\/12″][vc_row_inner][vc_column_inner width=”11\/12″][vc_column_text]\n

Gather feedback from your customers to improve service quality<\/h2>\n

Feedback from your customers is essential if you want to make the right decisions for your business. Furthermore, by offering a quality service that improves customer satisfaction, your company should be able to meet the requirements of ISO 9001 and obtain this certification.<\/p>\n

For example, the AntsRoute platform has a system for sending SMS notifications after the deliveryman or technician has finished the job, with a link enabling the customer to assess the quality of the service<\/strong> provided and add comments. By analysing this data, you can improve the quality of your services and increase customer loyalty.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen” width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1686557069253{margin-top: -35px !important;}”][vc_column_inner][vc_column_text]Book a demo \u279c<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”6\/12″][vc_column_text css=”” el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”]\"The[\/vc_column_text][vc_column_text css=”.vc_custom_1725452935682{margin-top: -75px !important;}” el_class=”vc_hidden-lg Large Screen vc_hidden-md Medium Screen”]\"The[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1695303901538{background-color: #e8edff !important;}” el_class=”vc_row-2″][vc_column width=”6\/12″ el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”][vc_row_inner][vc_column_inner width=”2\/12″][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_column_text]\"\"[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”5\/12″][vc_row_inner][vc_column_inner el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen” width=”1\/12″][\/vc_column_inner][vc_column_inner width=”11\/12″][vc_column_text]\n

Join +3,000 businesses who use AntsRoute<\/h2>\n[\/vc_column_text][vc_column_text]\n

The route planned by AntsRoute is not the one we would have thought of first, or the one that seems the most logical to us humans. But we have to admit that the algorithm thinks of solutions that I wouldn\u2019t necessarily have considered, and which actually take very good account of the constraints set by the customers.<\/em><\/p>\n

S\u00e9bastien Specht<\/strong>
\nCo-founder of La Boissonnerie de Paris<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/12″ el_class=”vc_hidden-xs Extra Small Screen vc_hidden-sm Small Screen”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1688991709404{background-color: #00041f !important;}” el_class=”padding-block”][vc_column][vc_column_text]\n

Offer your customers a quality experience<\/h2>\n

Free 7-day trial | No credit card required<\/p>\n[\/vc_column_text][vc_column_text css=””]\n

Get started<\/strong> \u2013 It’s free<\/a> Book a demo<\/a><\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1695303843750{margin-right: -7.5px !important;background-color: #e8edff !important;}” el_class=”vc_row-2″][vc_column width=”1\/12″][\/vc_column][vc_column width=”5\/12″][vc_row_inner][vc_column_inner][vc_column_text] Build customer loyalty with efficient last-mile management Meeting your customers’ expectations is a key success factor for [\u2026]<\/span><\/p>\n","protected":false},"author":3,"featured_media":-1,"parent":49668,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-49756","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nBuild customer loyalty with efficient last-mile management<\/title>\n<meta name=\"description\" content=\"In order to develop your last-mile delivery or field service business, you must meet your customers' expectations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/antsroute.com\/en\/challenges\/build-customer-loyalty\/\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:title\" content=\"Build customer loyalty with efficient last-mile management\" \/>\n<meta name=\"twitter:description\" content=\"In order to develop your last-mile delivery or field service business, you must meet your customers' expectations.\" \/>\n<meta name=\"twitter:site\" content=\"@AntswayCom\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Build customer loyalty with efficient last-mile management","description":"In order to develop your last-mile delivery or field service business, you must meet your customers' expectations.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/antsroute.com\/en\/challenges\/build-customer-loyalty\/","twitter_card":"summary","twitter_title":"Build customer loyalty with efficient last-mile management","twitter_description":"In order to develop your last-mile delivery or field service business, you must meet your customers' expectations.","twitter_site":"@AntswayCom","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/antsroute.com\/en\/#website","url":"https:\/\/antsroute.com\/en\/","name":"AntsRoute","description":"ANTSROUTE - 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