{"id":130949,"date":"2026-09-22T16:23:22","date_gmt":"2026-09-22T15:23:22","guid":{"rendered":"https:\/\/antsroute.com\/?page_id=130949"},"modified":"2026-09-24T13:28:34","modified_gmt":"2026-09-24T12:28:34","slug":"customer-notifications","status":"publish","type":"page","link":"https:\/\/antsroute.com\/en\/deliveries\/delivery-experience\/customer-notifications\/","title":{"rendered":"Automated customer notifications at every stage of the delivery"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\">[vc_row gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-hero-bg&#8221;][vc_column][vc_row_inner gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-hero ar-notifications-page&#8221;][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-hero__content ar-notif-hero-content&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text el_class=&#8221;ar-notif-h1&#8243;]\n<h1>Automated customer notifications at every stage of the delivery<\/h1>\n[\/vc_column_text][vc_column_text el_class=&#8221;ar-notif-intro&#8221;]The \u201cWhen will you arrive?\u201d calls shouldn\u2019t dictate your day. Your customers want to know when their delivery will arrive. Your teams, meanwhile, need to stay focused on their operations.<\/p>\n<p>AntsRoute automatically keeps your customers informed at key stages of the delivery. Confirmation, reminder, driver arrival, delay or completed delivery: <strong>the right information is sent at the right time, without any intervention from the office<\/strong>.<br \/>\n[\/vc_column_text][vc_column_text]\n<div class=\"ar-notif-buttons\"><a class=\"ar-notif-btn ar-notif-btn--primary\" href=\"https:\/\/app.antsroute.com\/subscription\/creation\" target=\"_blank\" rel=\"noopener\"><br \/>\nStart for free<br \/>\n<\/a><a class=\"ar-notif-btn ar-notif-btn--secondary\" href=\"https:\/\/calendly.com\/lea-brice-antsroute\/demonstration\" target=\"_blank\" rel=\"noopener\"><br \/>\nBook a demo<br \/>\n<\/a><\/div>\n[\/vc_column_text][vc_column_text]\n<p class=\"ar-notif-intro\">7-day free trial. No commitment.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-hero-visual&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text el_class=&#8221;ar-notif-hero-image&#8221;]<img decoding=\"async\" class=\"alignnone wp-image-130967 size-full\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-1.webp\" alt=\"AntsRoute interface for sending customer notifications during a delivery\" width=\"1596\" height=\"957\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-1.webp 1596w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-1-300x180.webp 300w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-1-1024x614.webp 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-1-768x461.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-1-1536x921.webp 1536w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-1-125x75.webp 125w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-1-700x420.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:1596px) 100vw, 1596px\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-section-bg&#8221;][vc_column][vc_row_inner gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-section ar-notif-split&#8221;][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-media&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-134922 size-full\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-23.webp\" alt=\"Logistics manager tracking a delivery route in real time on their computer and receiving a customer request by text message.\" width=\"1345\" height=\"1359\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-23.webp 1345w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-23-297x300.webp 297w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-23-1013x1024.webp 1013w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-23-768x776.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-23-74x75.webp 74w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-23-700x707.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:1345px) 100vw, 1345px\" \/>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-copy&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]\n<h2>When information is missing, the calls start piling up<\/h2>\n<p>An uncertain delivery time. A driver running late. A delivery whose status the customer doesn\u2019t know.<br \/>\nWhen customers don\u2019t have the information they need, they call. Every query interrupts your teams and adds unnecessary back-and-forth.<\/p>\n<p>With automated notifications, information goes directly to the customer instead of making them chase it. Your teams can stay focused on delivering.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-section ar-notif-split&#8221;][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-copy&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]\n<h2>Keep your customers informed at every key stage of the delivery<\/h2>\n<p>With AntsRoute, notifications can be triggered automatically based on the progress of the delivery.<\/p>\n<p>Your customers can be informed:<\/p>\n<ul class=\"ar-notif-list\">\n<li>before the route;<\/li>\n<li>on the day of delivery;<\/li>\n<li>when the driver is approaching;<\/li>\n<li>in the event of a delay or rescheduling;<\/li>\n<li>when the delivery is completed.<\/li>\n<\/ul>\n<p>Messages are sent automatically, so your teams don\u2019t have to monitor each delivery and notify customers one by one.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-media&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-130979 size-full\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-2.webp\" alt=\"Automated customer notifications at different stages of the delivery\" width=\"1380\" height=\"1242\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-2.webp 1380w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-2-300x270.webp 300w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-2-1024x922.webp 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-2-768x691.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-2-83x75.webp 83w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-2-700x630.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:1380px) 100vw, 1380px\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-custom-bg&#8221;][vc_column][vc_column_text el_class=&#8221;ar-notif-custom-title&#8221;]\n<h2>Messages tailored to your organisation<\/h2>\n[\/vc_column_text][vc_row_inner gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-custom-content&#8221;][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-custom-media&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-130985 size-full\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-7.webp\" alt=\"Customising delivery notifications with your logo, colours and sender name\" width=\"1380\" height=\"1242\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-7.webp 1380w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-7-300x270.webp 300w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-7-1024x922.webp 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-7-768x691.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-7-83x75.webp 83w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-7-700x630.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:1380px) 100vw, 1380px\" \/>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-custom-accordion&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_toggle title=&#8221;SMS or email, depending on your needs&#8221; css_animation=&#8221;none&#8221; open=&#8221;true&#8221;]You choose how to communicate with your customers: by SMS, email or both.[\/vc_toggle][vc_toggle title=&#8221;Communication that reflects your brand identity&#8221; open=&#8221;true&#8221;]Personalise your notifications to keep your communications consistent: colours, logo, sender name, message tone and shared content.<\/p>\n<p>This way, your customers see your brand identity at every stage, even when the delivery is handled by a third-party driver.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-experience-bg ar-notif-experience-row&#8221;][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;ar-notif-experience-side ar-notif-experience-side&#8211;left&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-3 vc_col-sm-inherit&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-130554 size-full\" style=\"padding-bottom: 10px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-12.webp\" alt=\"Dashboard showing on-time delivery rate and average customer rating\" width=\"814\" height=\"742\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-12.webp 814w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-12-300x273.webp 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-12-768x700.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-12-82x75.webp 82w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-12-700x638.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:814px) 100vw, 814px\" \/><img decoding=\"async\" class=\"alignnone wp-image-130560 size-full\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-11.webp\" alt=\"Dashboard showing completed deliveries and total delivery margin\" width=\"814\" height=\"742\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-11.webp 814w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-11-300x273.webp 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-11-768x700.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-11-82x75.webp 82w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-11-700x638.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:814px) 100vw, 814px\" \/>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-experience-center&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_row_inner gap=&#8221;0px&#8221;][vc_column_inner][vc_column_text]<span class=\"ar-notif-experience-label\">Delivery experience<\/span><\/p>\n<h2>Notifications are one part of the delivery experience<\/h2>\n<p>Keeping your customers informed at the right time is essential, but the delivery experience goes further. Driver tracking, delivery actions and access to documents: every interaction helps make the delivery clearer and smoother.[\/vc_column_text][vc_column_text]\n<div class=\"ar-notif-experience-buttons\"><a class=\"ar-notif-btn ar-notif-btn--primary\" href=\"https:\/\/antsroute.com\/en\/deliveries\/delivery-experience\/\"><br \/>\nLearn more<br \/>\n<\/a><a class=\"ar-notif-btn ar-notif-btn--secondary\" href=\"https:\/\/calendly.com\/lea-brice-antsroute\/demonstration\" target=\"_blank\" rel=\"noopener\"><br \/>\nBook a demo<br \/>\n<\/a><\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;ar-notif-experience-side ar-notif-experience-side&#8211;right&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-3 vc_col-sm-inherit&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-130566 size-full\" style=\"padding-bottom: 10px;\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-10.webp\" alt=\"Proof of delivery with photos, signatures and barcode scanning\" width=\"814\" height=\"742\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-10.webp 814w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-10-300x273.webp 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-10-768x700.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-10-82x75.webp 82w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-10-700x638.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:814px) 100vw, 814px\" \/><img decoding=\"async\" class=\"alignnone wp-image-130572 size-full\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-9.webp\" alt=\"Route optimization for delivery drivers with AntsRoute\" width=\"814\" height=\"742\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-9.webp 814w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-9-300x273.webp 300w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-9-768x700.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-9-82x75.webp 82w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-driver-app-9-700x638.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:814px) 100vw, 814px\" \/>[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-section-bg&#8221;][vc_column][vc_row_inner gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-section ar-notif-split&#8221;][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-copy&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]\n<h2>Notifications aligned with what is actually happening in the field<\/h2>\n<p>A notification is only useful if the information it contains is reliable.<\/p>\n<p>Messages are based on the actual progress of the route and any adjustments made throughout the day. The <strong>dynamic ETA recalculates the estimated arrival time as the route progresses<\/strong>, so customers receive information that remains consistent with what is actually happening in the field.<\/p>\n<p>Your customers have access to more reliable information, without requiring manual monitoring from the office.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-media&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-130991 size-full\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-3.webp\" alt=\"Automatic update of the estimated arrival time based on route progress\" width=\"1380\" height=\"1242\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-3.webp 1380w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-3-300x270.webp 300w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-3-1024x922.webp 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-3-768x691.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-3-83x75.webp 83w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-3-700x630.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:1380px) 100vw, 1380px\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-section ar-notif-split&#8221;][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-media&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-131010 size-full\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-4.webp\" alt=\"Customer portal allowing customers to confirm or reschedule a delivery\" width=\"1378\" height=\"1242\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-4.webp 1378w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-4-300x270.webp 300w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-4-1024x923.webp 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-4-768x692.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-4-83x75.webp 83w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-4-700x631.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:1378px) 100vw, 1378px\" \/>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-copy&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]\n<h2>Let customers take action directly from notifications<\/h2>\n<p>A notification isn\u2019t just about providing information. It can also allow customers to take certain actions without having to call your teams.<\/p>\n<p>Depending on your organisation, customers can:<\/p>\n<ul class=\"ar-notif-list\">\n<li>confirm a delivery;<\/li>\n<li>reschedule a delivery;<\/li>\n<li>report their unavailability;<\/li>\n<li>download a delivery note or report;<\/li>\n<li>rate the completed delivery.<\/li>\n<\/ul>\n<p>These actions are automatically taken into account in AntsRoute. This reduces manual back-and-forth and makes it easier to manage changes before the driver arrives.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-section ar-notif-split&#8221;][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-copy&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]\n<h2>Visible benefits from your first routes<\/h2>\n<p>By automatically keeping your customers informed, you make both their experience and your teams\u2019 day-to-day work easier.<\/p>\n<p>With AntsRoute, you can:<\/p>\n<ul class=\"ar-notif-list\">\n<li>reduce incoming calls;<\/li>\n<li>minimise missed deliveries when the driver arrives;<\/li>\n<li>reduce unnecessary manual back-and-forth;<\/li>\n<li>minimise last-minute adjustments;<\/li>\n<li>free up time for your operations teams.<\/li>\n<\/ul>\n<p><strong>Communication becomes smoother and more predictable<\/strong>, even as delivery volumes increase.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-media&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-131016 size-full\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-5.webp\" alt=\"Reduce incoming calls and customer absences with automated notifications.\" width=\"1380\" height=\"1242\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-5.webp 1380w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-5-300x270.webp 300w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-5-1024x922.webp 1024w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-5-768x691.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-5-83x75.webp 83w, https:\/\/antsroute.com\/wp-content\/uploads\/customer-notifications-5-700x630.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:1380px) 100vw, 1380px\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-section ar-notif-split&#8221;][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-media&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-134928 size-full\" src=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-24.webp\" alt=\"Customer receiving their parcel and an AntsRoute notification showing the driver\u2019s arrival time and allowing them to track the delivery.\" width=\"1345\" height=\"1359\" srcset=\"https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-24.webp 1345w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-24-297x300.webp 297w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-24-1013x1024.webp 1013w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-24-768x776.webp 768w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-24-74x75.webp 74w, https:\/\/antsroute.com\/wp-content\/uploads\/delivery-solution-24-700x707.webp 700w\" sizes=\"(max-width:767px) 700px, (max-width:1345px) 100vw, 1345px\" \/>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-copy&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text]\n<h2>When notifications become essential<\/h2>\n<p>Notifications become particularly valuable when manual communication is difficult to maintain.<\/p>\n<p>This is especially the case when:<\/p>\n<ul class=\"ar-notif-list\">\n<li>you deliver to private individuals;<\/li>\n<li>customers expect their delivery within a specific time slot;<\/li>\n<li>your teams regularly receive calls asking when the delivery will arrive;<\/li>\n<li>your delivery volumes make individual communication impractical;<\/li>\n<li>delivery times may change throughout the day.<\/li>\n<\/ul>\n<p>In these situations, automatically keeping customers informed helps maintain clear communication without adding to your teams\u2019 workload.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-faq-bg&#8221;][vc_column][vc_row_inner gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-faq-section&#8221;][vc_column_inner width=&#8221;1\/3&#8243; el_class=&#8221;ar-notif-faq-title&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-4 vc_col-sm-inherit&#8221;][vc_column_text el_class=&#8221;ar-notif-faq-h2&#8243;]\n<h2>Frequently asked questions about customer notifications<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; el_class=&#8221;ar-notif-faq-content&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-8 vc_col-sm-inherit&#8221;][vc_toggle title=&#8221;When are notifications sent?&#8221; css_animation=&#8221;none&#8221; open=&#8221;true&#8221;]Notifications can be sent before the delivery, on the day of delivery, when the driver is approaching, after the delivery, or in the event of a delay or rescheduling.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;Are the notifications sent automatically?&#8221;]Yes. They can be triggered automatically based on the actual progress of deliveries. Notifications can also be sent manually from the web interface or directly from the mobile app.[\/vc_toggle][vc_toggle title=&#8221;Can you choose the notification channel?&#8221;]Yes. You can communicate by SMS, email or both, depending on your organisation.[\/vc_toggle][vc_toggle title=&#8221;Are the messages customisable?&#8221;]Yes. The content of the notifications can be adapted to stay consistent with your communications and the information you want to share with your customers.[\/vc_toggle][vc_toggle title=&#8221;What happens if the delivery time changes?&#8221;]Notifications can use updates made throughout the day to provide customers with information that remains consistent with the actual progress of the delivery.[\/vc_toggle][vc_toggle title=&#8221;Does the driver have to send the notifications themselves?&#8221;]No. Notifications can be triggered automatically based on the progress of the delivery. The driver therefore doesn\u2019t need to send a message manually to each customer.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;Can customers take action directly from notifications?&#8221;]Yes. Depending on your configuration, customers can confirm a delivery, reschedule a delivery or access the associated documents directly from the notifications.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-cta-bg&#8221;][vc_column el_class=&#8221;ar-notif-cta&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-12 vc_col-sm-inherit&#8221;][vc_column_text el_class=&#8221;ar-notif-cta-title&#8221;]\n<h2>What if keeping your customers informed became simple?<\/h2>\n[\/vc_column_text][vc_column_text el_class=&#8221;ar-notif-cta-text&#8221;]Notifications are most valuable when they take the pressure off your teams without creating any additional workload.<br \/>\n[\/vc_column_text][vc_column_text]\n<div class=\"ar-notif-cta-buttons\"><a class=\"ar-notif-btn ar-notif-btn--primary\" href=\"https:\/\/app.antsroute.com\/subscription\/creation\" target=\"_blank\" rel=\"noopener\"><br \/>\nStart for free<br \/>\n<\/a><a class=\"ar-notif-btn ar-notif-btn--secondary ar-notif-btn--cta-secondary\" href=\"https:\/\/calendly.com\/lea-brice-antsroute\/demonstration\" target=\"_blank\" rel=\"noopener\"><br \/>\nBook a demo<br \/>\n<\/a><\/div>\n[\/vc_column_text][vc_column_text el_class=&#8221;ar-notif-cta-note&#8221;]7-day free trial. No commitment.[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-hero-bg&#8221;][vc_column][vc_row_inner gap=&#8221;0px&#8221; el_class=&#8221;ar-notif-hero ar-notifications-page&#8221;][vc_column_inner width=&#8221;1\/2&#8243; el_class=&#8221;ar-notif-hero__content ar-notif-hero-content&#8221; offset=&#8221;vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit&#8221;][vc_column_text el_class=&#8221;ar-notif-h1&#8243;] Automated customer notifications at every stage of the delivery [\/vc_column_text][vc_column_text el_class=&#8221;ar-notif-intro&#8221;]The \u201cWhen<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":9,"featured_media":-1,"parent":130586,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-130949","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automated delivery customer notifications | AntsRoute<\/title>\n<meta name=\"description\" content=\"Automate your delivery notifications by SMS and email. Keep your customers informed at every stage with personalised, reliable messages.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/antsroute.com\/en\/deliveries\/delivery-experience\/customer-notifications\/\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:title\" content=\"Automated delivery customer notifications | AntsRoute\" \/>\n<meta name=\"twitter:description\" content=\"Automate your delivery notifications by SMS and email. 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