Visit scheduling with customer confirmation
Determine the best field workers to perform visits considering logistics constraints. Receive confirmation from customers or let them reschedule orders when they are not available.
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Visit scheduling with customer confirmation
Determine the best field workers to perform visits considering logistics constraints. Receive confirmation from customers or let them reschedule orders when they are not available.
15,000+ routes optimized each month by these companies which have chosen the route optimization software AntsRoute to grow.
Get order confirmation from customers
Get order confirmation from customers
Schedule visits and confirm date with customers
The objective of the visit scheduling is to determine the best field workers to perform visits which must be done before a due date. Then, routes must be defined to cut down costs, travel time and distance. Finally, schedulers must confirm scheduled date with customers.
Track field workers and create route reports
The objective is to track the progress of drivers via the mobile application and communicate with them in real-time about last-minute updates.
How to build the most efficient routes?
01
Assign orders considering logistics constraints and already scheduled visits
AntsRoute offers several methods to smartly spread orders within a defined time horizon. For example, simple visit scheduling between two dates or the prioritization according to the due date. An excel or csv. file with a list of orders to schedule can be directly imported via the AntsRoute web interface. When the GPS coordinates are not defined in your file, the software directly geocodes the addresses.
02
Build the most efficient routes
AntsRoute smartly spreads orders to schedule within a defined time horizon before optimizing daily routes. Thus, smart visit scheduling solutions avoid the planning of two visits at the two ends of a specific geographical area on the same day. The route optimization software cuts down planning time, costs and travel distance integrating factors like time windows, working hours, breaks and skills of drivers, capacity of vehicles, traffic conditions and more.
03
Receive customers’ confirmations
After having scheduled orders and optimized routes, customers receive an automated email or SMS notifications to confirm date and time slot. Different colors are used to define the state of orders. For example, when customers confirm orders, the state is “confirmed” and it is displayed in green.
04
Reschedule orders considering customer expectations
Your customers have the possibility to confirm or reschedule appointments directly via their own smartphone. Furthermore, operations managers can smartly reschedule orders in a few clicks when customers are not available on the scheduled date. The AntsRoute software completes current routes.
05
Keep your customers updated
Automate the SMS and email alerts sending to remind customers of upcoming visits. Inform your customers when the drivers are on their way and when orders are completed.
06
Track drivers and technicians in the field
Drivers and field workers navigate easily via the intuitive AntsRoute mobile application using Waze and Google Maps. Furthermore, the collect of comments, photos and customer signatures with geofence is automated. Managers communicate with field workers in real-time and send them updates.
07
Analyze the performance of your team
The route optimization software gives access to a list of performance indicators like occupancy rate, orders in advance or late and more. Users can export files to communicate these data during various presentations.
Make visit scheduling with customer confirmation easier with AntsRoute
Make visit scheduling with customer confirmation easier with AntsRoute
Vehicles
Types (light vehicle, heavy goods vehicle),
Engine power (combustion, NGV, electric),
Capacity of vehicles (weight, volume, parcels),
Costs and driving objectives,
Accessibility to depots(loading platform),
Compartments,
Traffic constraints
Orders
Duration,
Required skills,
Required licenses,
Priority orders,
Time slots,
Driving conditions (traffic jam, topography, weather),
Maximum duration between the first visit and the end of the route
Drivers and technicians
Availabilities (working hours, absences, breaks or maximum working hours),
Departure address (office, home, other),
Agents assigned to specific geographical areas,
Skills and licenses,
Hourly costs
Customers
Time windows,
Specific licenses,
Priority customers,
Preferred drivers or technicians
AntsRoute is designed to meet every business needs
Equipment installation ➝
Stand by your contractual commitments and improve the first visit resolution rate.
Home care ➝
Make home-based care for patients easier and improve working conditions.
Equipment installation ➝
Stand by your contractual commitments and improve the first visit resolution rate.
Home care ➝
Make home-based care for patients easier and improve working conditions.
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Grow your business with AntsRoute
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