Lafayette Pharmacy

30 April 2020

Lafayette Pharmacy manage home medicine delivery routes using the AntsRoute software

“Today, we manage to complete our daily delivery routes in only one hour. Without the use of the AntsRoute route optimization software, we would easily double the time needed.“

Camille Muel

Pharmacist, Lafayette Pharmacy

Daily deliveries

Deliverymen

About 15 daily deliveries ;
2 deliverymen.

Business

The Lafayette Pharmacy is located in Montauban, France. The home medicine delivery service offered by the pharmacy is more and more used since the coronavirus crisis.

Industry

Pharmacy

Headquarters

Montauban, France

Market

B2C

Since the COVID-19 outbreak, sensitive people have had to avoid travel and sometimes find themselves unable to get their medicine from their pharmacist. In order to help these people who are elderly or presenting the risk of developing a serious form of infection, many pharmacies are now offering home delivery services.

In Montauban (France), the Lafayette Pharmacy receives many daily requests from patients who wish to avoid queues within the pharmacy as it represents a potential area of contamination. Initially intended for senior citizens, this service is increasingly solicited and requests by email or through the dedicated telephone line are multiplying.

A new home medicine delivery service

“We wanted to offer a new home delivery service to allow sensitive people to remain confined during the coronavirus outbreak.“

Camille Muel – Pharmacist, Lafayette Pharmacy

“Usually we only deliver to patients who are not able to come to the pharmacy, mainly elderly people. Home delivery is occasional,” explains Camille Muel, pharmacist at Lafayette Pharmacy. To ensure compliance with containment measures and to offer this new service, the pharmacy has therefore reorganized the activity. “We wanted to offer a new home delivery service to allow sensitive people to remain confined during the coronavirus outbreak. From now on, anyone who wishes can be delivered directly to his home. Patients have the possibility to place an order by email or by phone. In particular, we have set up a dedicated telephone line for the elderly,” continues Camille Muel.

At least 15 deliveries per day

In order to organize deliveries to patients’ homes, pharmacists needed a software solution. They chose the AntsRoute route optimization software for its ease of use. In addition, the availability of the team convinced the pharmacy very quickly. “The software is very well designed and intuitive. I particularly appreciated the availability of the team, who can be reached at any time,” says Camille Muel.

Home medicine delivery routes completed in less than one hour

“Today, we manage to complete our home medicine delivery routes in only one hour. Without the use of the AntsRoute route optimization software, we would easily double the time needed.“

Camille Muel – Pharmacist, Lafayette Pharmacy

Thanks to AntsRoute, the team can plan the 15 daily deliveries in a few minutes. Each day, one of the deliverymen makes his tour using bike and the mobile application that allows him to follow his itinerary. In particular, he delivers to people who need their medicines quickly and who are located in the city centre where the streets are narrower and less accessible by car. For the most remote patients as well as for less urgent deliveries, particularly for personal care products, deliveries are made by car a few times a week. “Today, we are able to complete our home medicine delivery routes within one hour. Without the use of the AntsRoute route optimisation software, we would easily double the time”, concludes Camille Muel.

How you can benefit from our expertise to ensure the continuity of your services

In this period of COVID-19 outbreak, our team will help you to maintain the continuity of your delivery or field services. Take advantage today of a 14-day free trial of the AntsRoute route optimization software.