Order scheduling on incoming calls
Guide customers to the best visit date in a few seconds via smart order scheduling on incoming calls. Build the most efficient routes cutting down planning time and travel distance. Track your field workers in real-time and keep customers updated.
Free 7-day trial 
No credit card required
Order scheduling on incoming calls
Guide customers to the best visit date in a few seconds via smart order scheduling on incoming calls. Build the most efficient routes cutting down planning time and travel distance. Track your field workers in real-time and keep customers updated.
15,000+ routes optimized each month by these companies which have chosen the order management software AntsRoute to grow.
Guide your customers to the best date in a few seconds
Guide your customers to the best date in a few seconds
Choose the best date during the order scheduling
First, schedulers must guide customers to the best visit date during the order scheduling on incoming calls. Furthermore, the order scheduling feature helps to cut down costs, planning time and travel distance.
Track field workers and keep customers updated
The objective is to track field technicians and drivers progress in real-time and determine the best workers to perform last-minute visits. Furthermore, communicate with your customers at various stages.
Build the most efficient daily routes
One of the route optimization software’s objectives is to ensure the most efficient visits reducing travel time, distance and costs and integrating logistics constraints.
How to build the most efficient routes?
01
Smartly schedule appointments
The smart order scheduling on incoming calls management software guides customers to the best date and time slot considering their availabilities and time windows. To ensure the most efficient routes cutting down travel distance, these orders must be scheduled taking into consideration already planned orders. The software also schedules these orders considering skills, licences and capacities of vehicles.
02
Assign orders to the best drivers or technicians
After having scheduled appointments, users start the route optimization. Then, schedulers have the possibility to update these visit and delivery routes. AntsRoute helps users to schedule orders without date defined which complete current routes.
03
Keep customers updated
Communicate with your customers at various stages via the sending of SMS and email alerts. For example, when an order is confirmed, to reschedule an order, when the driver is on his way, when a delivery is completed and more.
04
Automate daily routes dispatch to drivers
Drivers and technicians navigate easily to next stops via the AntsRoute mobile application using Waze and Google Maps. When orders are completed, they collect comments, photos, and customer signatures. Drivers also have the possibility to cancel orders via the mobile app. Schedulers are automatically updated and can reschedule these cancelled orders.
05
Track the progress of field workers
The AntsRoute mobile application enables managers to track drivers progress at each stage of their daily routes. Furthermore, managers can communicate with workers in the field in real-time and send updated about added and cancelled orders.
06
Analyze the performance of your team
The easy-to-use order management software also gives the operations managers the possibility to compare scheduled and done routes. The users can export files to analyze performance indicators and communicate these data to the CEO.
Make order scheduling on incoming calls easier with the AntsRoute
Make order scheduling on incoming calls easier with AntsRoute
Vehicles
Types (light vehicle, heavy goods vehicle),
Engine power (combustion, NGV, electric),
Capacity of vehicles (weight, volume, parcels),
Costs and driving objectives,
Accessibility to depots (loading platform),
Compartments,
Traffic constraints
Orders
Duration,
Required skills,
Required licenses,
Priority orders,
Time slots,
Driving conditions (traffic jam, topography, weather),
Maximum duration between the first visit and the end of the route
Drivers and technicians
Availabilities (working hours, absences, breaks or maximum working hours),
Departure address (office, home, other),
Agents assigned to specific geographical areas,
Skills and licenses,
Hourly costs
Customers
Time windows,
Specific licenses,
Priority customers,
Preferred drivers or technicians
AntsRoute is designed to meet every business needs
Merchandise pick-up and delivery ➝
Make the delivery of goods to sites easier and lower your operational costs.
Fuel delivery ➝
Plan routes according to factors like the loading platforms, returns to depot, compartments and more.
Equipment installation ➝
Stand by your contractual commitments and improve the first visit resolution rate.
Repair & maintenance ➝
Facilitate appointment scheduling and assign orders according to technicians’ skills.
Equipment installation ➝
Stand by your contractual commitments and improve the first visit resolution rate.
Repair & maintenance ➝
Facilitate appointment scheduling and assign orders according to technicians’ skills.
Merchandise pick-up and delivery ➝
Make the delivery of goods to sites easier and lower your operational costs.
Fuel delivery ➝
Plan routes according to factors like the loading platforms, returns to depot, compartments and more.
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Grow your business with AntsRoute
Free 7-day trial No credit card required Easy setup
