Order scheduling on incoming calls

Guide customers to the best visit date in a few seconds via smart order scheduling on incoming calls. Build the most efficient routes cutting down planning time and travel distance. Track your field workers in real-time and keep customers updated.

Start your free trial ➝      Book a demo ➝

  Free 14-day trial     No credit card required

order scheduling

Order scheduling on incoming calls

Guide customers to the best visit date in a few seconds via smart order scheduling on incoming calls. Build the most efficient routes cutting down planning time and travel distance. Track your field workers in real-time and keep customers updated.

Start your free trial ➝
Book a demo ➝

15,000+ routes optimized each month by these companies which have chosen the route optimization software AntsRoute to grow.

Guide your customers to the best date in a few seconds

order scheduling

Guide your customers to the best date in a few seconds

Choose the best date during the order scheduling

First, schedulers must guide customers to the best visit date during the order scheduling on incoming calls. Furthermore, the order scheduling feature helps to cut down costs, planning time and travel distance.

Track field workers and keep customers updated

The objective is to track field technicians and drivers progress in real-time and determine the best workers to perform last-minute visits. Furthermore, communicate with your customers at various stages.

Build the most efficient daily routes

One of the route optimization software’s objectives is to ensure the most efficient visits reducing travel time, distance and costs and integrating logistics constraints.

How to build the most efficient routes?

01

Smartly schedule appointments

The AnsRoute smart order scheduling on incoming calls guides customers to the best date and time slot considering their availabilities and time windows. To ensure the most efficient routes cutting down travel distance, these orders must be scheduled taking into consideration already planned orders. The software also schedules these orders considering skills, licences and capacities of vehicles.

order scheduling

order scheduling

02

Assign orders to the best drivers or technicians

After having scheduled appointments, users start the route optimization. Then, schedulers have the possibility to update these visit and delivery routes. AntsRoute helps users to schedule orders without date defined which complete current routes. 

order scheduling

03

Keep customers updated

Communicate with your customers at various stages via the sending of SMS and email alerts. For example, when an order is confirmed, to reschedule an order, when the driver is on his way, when a delivery is completed and more.

order scheduling

order scheduling

04

Automate daily routes dispatch to drivers

Drivers and technicians navigate easily to next stops via the AntsRoute mobile application using Waze and Google Maps. When orders are completed, they collect comments, photos, and customer signatures. Drivers also have the possibility to cancel orders via the mobile app. Schedulers are automatically updated and can reschedule these cancelled orders.

order scheduling

05

Track the progress of field workers

The AntsRoute mobile application enables managers to track drivers progress at each stage of their daily routes. Furthermore, managers can communicate with workers in the field in real-time and send updated about added and cancelled orders.

order scheduling

order scheduling

06

Analyze the performance of your team

The AntsRoute route optimization software also gives the operations managers the possibility to compare scheduled and done routes. The users can export files to analyze performance indicators and communicate these data to the CEO.

order scheduling

Make order scheduling on incoming calls easier with the AntsRoute

order scheduling

Make order scheduling on incoming calls easier with AntsRoute

Vehicles

Types (light vehicle, heavy goods vehicle),
Engine power (combustion, NGV, electric),
Capacity of vehicles (weight, volume, parcels),
Costs and driving objectives,
Accessibility to depots (loading platform),
Compartments,
Traffic constraints

Orders

Duration,
Required skills,
Required licenses,
Priority orders,
Time slots,
Driving conditions (traffic jam, topography, weather),
Maximum duration between the first visit and the end of the route

Drivers and technicians

Availabilities (working hours, absences, breaks or maximum working hours),
Departure address (office, home, other),
Agents assigned to specific geographical areas,
Skills and licenses,
Hourly costs

Customers

Time windows,
Specific licenses,
Priority customers,
Preferred drivers or technicians

AntsRoute is designed to meet every business needs

order scheduling

Merchandise pick-up and delivery    ➝
Make the delivery of goods to sites easier and lower your operational costs.

order scheduling

Fuel delivery     ➝
Plan routes according to factors like the loading platforms, returns to depot, compartments and more.

order scheduling

Equipment installation     ➝
Stand by your contractual commitments and improve the first visit resolution rate.

order scheduling

Repair & maintenance     ➝
Facilitate appointment scheduling and assign orders according to technicians’ skills.

order scheduling

Equipment installation    ➝
Stand by your contractual commitments and improve the first visit resolution rate.

order scheduling

Repair & maintenance     ➝
Facilitate appointment scheduling and assign orders according to technicians’ skills.

order scheduling

Merchandise pick-up and delivery    ➝
Make the delivery of goods to sites easier and lower your operational costs.

order scheduling

Fuel delivery     ➝
Plan routes according to factors like the loading platforms, returns to depot, compartments and more.

ENJOY FREE 14-DAY TRIAL

Grow your business with AntsRoute

  Free 14-day trial    No credit card required  Easy setup

Free 14-day trial ➝      Book a demo ➝

Free 14-day trial ➝
Book a demo ➝