View the routes on a map
You can view your agents’ routes directly on a map by following the steps below:
Note: When the routes have not yet been optimized, you can click on the blue “Build routes” button.
Carry out actions from the “Map” tab
You have the possibility to carry out actions directly from this “Map” tab:
Confirm the appointment ;
Put on hold ;
Edit customer details (More details) ;
Edit order details (More details).
Assign an appointment to another agent from the “Map” tab
You can also assign an appointment to another agent’s routes with drag and drop by following these steps:
Note: When you drag an appointment to another route, the route delineation becomes red until you drop the click. The route is automatically re-optimized.
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