Unplan a route
There are several possibilities to unplan a route. Just follow the steps below:
From the “Map” tab
Note: To unplan a route, the route must be unlocked. When it is locked, click on “…” and “Unlock routes”.
From the “Routes” tab
From the “Agenda” tab
Note: The appointments of the unplanned route can be assigned to other routes. You can click on the blue “Build routes” button or assign unplanned appointment to a specific agent by clicking on the red “View list” button located in the “Appointments have been scheduled for this day but are not integrated with tours” box. From the panel displays on the right side of your screen, you can click on “…” and “Assign to an agent”. Then repeat this process for each unplanned appointments. You must select an agent among those proposed in the drop-down list and click on “Add”.
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