The AntsRoute interface allows you to follow the progress of the agents in the field and to interact with them. Just follow the steps below:
1
Go to the “Monitor” module.
2
Identify the agent (or vehicle) to track in real-time.
3
Click on “…” and “Route’s detail” to display the list of appointments.
4
View the confirmed appointments in green and the cancelled one in red.
5
Access the following information:
Picture ;
Customer signature ;
Validation extra fields ;
Geofencing ;
Time of completion.
Note: The confirmation of an appointment is time-stamped and geo-referenced. Geofencing is used to determine whether an agent was in the intended area at the time of completion of an appointment. A circle next to the estimated time of arrival is used to determine the position of the agent at the time of confirmation.