Support > Live tracking > Track field workers in real time
Track field workers in real time
The AntsRoute interface allows you to follow the progress of the agents in the field and to interact with them. Just follow the steps below:
1
Go to the “Monitor” module.
2
Identify the agent (or vehicle) to track in real-time.
3
Click on “…” and “Route’s detail” to display the list of appointments.
4
View the confirmed appointments in green and the cancelled one in red.
5
Access the following information:
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Picture ;
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Customer signature ;
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Validation extra fields ;
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Geofencing ;
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Time of completion.
Note: The confirmation of an appointment is time-stamped and geo-referenced. Geofencing is used to determine whether an agent was in the intended area at the time of completion of an appointment. A circle next to the estimated time of arrival is used to determine the position of the agent at the time of confirmation.
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Green : the agent was in the good area ;
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Orange : the agent wasn’t in the area ;
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Grey : the location access wasn’t allowed.
