antsrouteantsrouteantsrouteantsroute
  • Solutions
      • DELIVERIES

          • parcel-delivery-antsroute-softwareParcel Delivery
            Make last mile deliveries management easier and enhance customer relations.

          • meal-delivery-antsroute-softwareFood and Fresh Produce Delivery
            Smartly manage meal, fresh and frozen produce deliveries.

          • merchandise-delivery-antsroute-softwareMerchandise Pick-up and Delivery
            Build optimized merchandise delivery routes and track your drivers in real-time.

          • fuel-delivery-antsroute-softwareFuel and Gas Delivery
            Build the best fuel and gas delivery routes increasing cubic meters delivered per km.

      • OPERATIONS

          • equipment-delivery-antsroute-softwareEquipment Installation
            Ensure the most efficient equipment installations and boost the productivity.

          • maintenance-antsroute-softwareRepair and Maintenance
            Track your field technicians and improve the quality of service provided.

          • cleaning-service-antsroute-softwareCleaning Service
            Build the most efficient cleaning services routes and boost the productivity of cleaners.

          • healthcare-antsroute-softwareHome Healthcare
            Create the best daily schedules for your healthcare workers to ensure quality home care.

    • Working in other industries? Contact us ➝
  • Features
      • FEATURES

          • smart-scheduling-antsroute-softwareSchedule appointments
            Efficient scheduling of deliveries and operations integrating logistics constraints.

          • live-tracking-antsroute-softwareTrack drivers
            Real-time updates sent to drivers and field workers via the mobile application.

          • analyse-route-data-antsroute-softwareAnalyze performance
            Data of routes and performance indicators analysis.
          • determine-route-antsroute-softwareOptimize routes
            Automated routes optimization cutting down travel time and costs.

          • update-customer-delivery-antsroute-softwareUpdate Customers
            Sending of SMS and email push notifications to customers.

          • digitize-route-antsroute-softwareDigitize processes
            Generate work and delivery orders and service reports.

      • PROCESS

          • Scheduling of deliveries and operations on date defined
            Import or schedule appointments on defined date.

          • Scheduling of deliveries and operations on incoming calls
            Guide customers to the best date and time slot in a few seconds.

          • Scheduling of deliveries and operations with customer confirmation
            Receive confirmation from customers or let them reschedule orders.
  • Resources
      • LEARN

        • Support
          Learn to use the software with our online guides and videos.

        • Integrations
          Synchronize the orders of your business tools with AntsRoute.

        • API
          The API allows you to synchronize your data with AntsRoute.

        • Customer testimonials
          Find out why companies have chosen the AntsRoute software to grow.

      • ABOUT

        • Blog
          All the solutions, tips and news about the AntsRoute software.

        • Contact us
          AntsRoute team is here to help with any questions.


    • Book a demo ➝
  • Pricing
  • Log in
  • Free trial
  • English
    • Français
    • Español
    • Deutsch
    •       

    • Enterprise

      • Privacy Policy
      • Terms of service
    • Product

      • Appointment scheduling
      • Route optimization
      • Field workers tracking
      • Push notifications
      • Service reports
      • Route reporting
      • Online booking site New

      • Pricing
    • Integrations
      • WooCommerce

      • Prestashop

      • Zapier New

      • Google Calendar

    • Solutions

      • Parcel delivery
      • Fresh produce delivery
      • Merchandise delivery
      • Fuel and gas delivery
      • Equipment installation
      • Repair and maintenance
      • Cleaning service
      • Home healthcare
    • Definitions

      • Route optimisation
      • Route optimisation software
      • Route optimization benefits
      • Route planner
      • Transport software
      • Field service management
    • Resources

      • Blog
      • Testimonials
      • Help center
      • API Rest
      • Contact us

> Notification triggered by agent from the mobile application

6 August 2020
Categories
Notifications
Tags

Support > Notifications > Notification triggered by agent from the mobile application

  Notification triggered by agent from the mobile application

Your field workers can notify the next customer to visit directly from the AntsRoute mobile application. To set up the notifications triggered by the agent from the mobile application, just follow the steps below:

Setting up notifications triggered by agents

1
Go to the “Sites” tab of the “First name – Last name” module.
2
Click on  “…” and “Configure”.

3
Click on “Notifications templates”.
4
Click on the blue “Add” button.

5
Select the media “Text message“.
6
Select the type “Manual notifications from AntsDrive”.
7
Define a name, for example “Notification triggered by agent”.

8
Set the following button on “Enabled”.

9
Customize the SMS message sent to customers with the available variables.

To add a variable, just copy one of the available variables on the right side of the interface and paste it in your message. For example, copying and pasting the variable “$firstName” allows you to add the first name of your client in the message. You can use the variables below to customize your message:

  • First name $firstName

  • Last name $lastName

  • Scheduled date $scheduledDate

  • Planned arrival time $arrivalTime

  • Time slots $timeSlot

  • Address $address

  • Enterprise name $enterpriseName

  • Agent name $agentLastName

  • Id of order $id

  • Waiting time before ordering $waitingTime

10
Click on the blue “Save” button.

Trigger notifications from the mobile app

After defining this notification template, your field workers will be able to notify the next customer to visit during their routes.

Note: To send a notification to your customers you must have filled in the email address and/or phone number in the format +44 7400 123456 in the customer form.

1
Log in to the mobile application.
2
Identify the next appointment to complete from the list.
3
For this appointment swipe to the left.
4
Click on the blue button “Notify”.
5
Confirm the sending by clicking on “Notify” from the pop-up.

Related articles 🔍

> Notification after completion with a link to download the service report
> Buy SMS
> Send notifications to customers
> Access the history of notifications
> Manual notification with appointment information
> Notification with a link to confirm an appointment
> Notification with a link to confirm or reschedule an appointment
> Automatic notification when the agent is approaching
> Notification after completion with review link
Share
    •       

    • Enterprise

      • Privacy Policy
      • Terms of service
    • Product

      • Appointment scheduling
      • Route optimization
      • Field workers tracking
      • Push notifications
      • Service reports
      • Route reporting
      • Online booking site New

      • Pricing
    • Integrations
      • WooCommerce

      • Prestashop

      • Zapier New

      • Google Calendar

    • Solutions

      • Parcel delivery
      • Fresh produce delivery
      • Merchandise delivery
      • Fuel and gas delivery
      • Equipment installation
      • Repair and maintenance
      • Cleaning service
      • Home healthcare
    • Definitions

      • Route optimisation
      • Route optimisation software
      • Route optimization benefits
      • Route planner
      • Transport software
      • Field service management
    • Resources

      • Blog
      • Testimonials
      • Help center
      • API Rest
      • Contact us