Edit agent’s departure and arrival addresses
It is possible to define specific addresses of arrival and departure for your agents. For example, agents’ departure location can be their home or another specific address. There are two ways to change this departure location.
Different addresses of departure and arrival for each day of the week
1
Go to the “agents” tab of the “resources” module.
2
Identify the agent for whom the departure and arrival addresses need to be changed.
3
Click on “…” and “edit”.
4
Click on “Working hours and start & end locations”.
5
Select the week for which the addresses of departure and arrival need to be changed via the date picker.
6
From the columns “Departure from” and “Arrival at”, click on the icon .
.7
Click on the blue “Add custom location” button.
8
Enter an address.
9
Click on the blue “Save” button to apply this departure or arrival address only for the selected week.
Note: To apply these departure and arrival addresses for each week, simply click on the blue “save and set as working plan” button.
Same addresses of departure and arrival for each day of the week
1
Go to the “vehicles” tab of the “resources” module.
2
Identify the vehicle of the agent for whom the departure and arrival addresses need to be changed.
3
Click on “…” and “edit”.
4
From the “Location” box, select “custom”.
5
Enter an address.
6
Click on the blue “save” button.
