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> Change the order in which appointments are completed within a route

23 July 2020
Categories
Edit routes, Route optimization
Tags

Support > Route optimization > Change the order in which appointments are completed within a route

  Change the order in which appointments are completed within a route

If necessary, you have the possibility to change the order in which the appointments are completed within a route that has already been optimized. To reverse two appointments in a route, just follow the steps below:

From the “Routes” tab

Note: Changing the order in which the appointments are completed within a route will have consequences on the quality of optimization for this route.

1
Go to the “Routes” tab of the “Organize” module.
2
Identify the route within which the order of appointments must be changed.
3
Click on “…” and “Route’s detail”.

4
From the list of appointments, carry out a drag and drop (i.e., click on the appointment, hold this click drag the intervention to the desired location before dropping it) to reorganize the order in which the appointments are completed.

Note: The message “The order was successfully moved” is displayed during few seconds in the top right-hand corner of the screen and indicates that this appointment has been moved.

From the “Agenda” tab

1
Go to the “Agenda” tab of the “Organize” module.
2
Identify the agent for whom the order of appointments must be changed.
3
Click on “…” and “Route’s detail”.

4
From the list of appointments, carry out a drag and drop (i.e., click on the appointment, hold this click drag the intervention to the desired location before dropping it) to reorganize the order in which the appointments are completed.

Note: The message “The order was successfully moved” is displayed during few seconds in the top right-hand corner of the screen and indicates that this appointment has been moved.

Related articles 🔍

> Edit the order details
> Carry out the same action for several orders from the “Plan orders” tab
> Unplan several appointments from the “Map” tab
> Assign an appointment to another agent with drag and drop
> Unplan a route
> Reschedule an appointment
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    •       

    • Enterprise

      • Privacy Policy
      • Terms of service
    • Product

      • Appointment scheduling
      • Route optimization
      • Field workers tracking
      • Push notifications
      • Service reports
      • Route reporting
      • Online booking site New

      • Pricing
    • Integrations
      • WooCommerce

      • Prestashop

      • Zapier New

      • Google Calendar

    • Solutions

      • Parcel delivery
      • Fresh produce delivery
      • Merchandise delivery
      • Fuel and gas delivery
      • Equipment installation
      • Repair and maintenance
      • Cleaning service
      • Home healthcare
    • Definitions

      • Route optimisation
      • Route optimisation software
      • Route optimization benefits
      • Route planner
      • Transport software
      • Field service management
    • Resources

      • Blog
      • Testimonials
      • Help center
      • API Rest
      • Contact us