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> Cancel appointments from the interface – Unstarted route

29 July 2020
Categories
Live tracking
Tags

Support > Live tracking > Cancel appointments from the interface – Unstarted route

  Cancel appointments from the interface – Unstarted route

It is possible to cancel appointments of a route that is not started from the AntsRoute interface by following the steps below :

1
Go to the “Monitor” module.
2
Identify the route for which an appointment must be cancelled.
3
Click on “…” and “Route’s detail” to display the list of appointments.

Unplan an appointment

Note: The unplanned appointments can then be moved to another date or placed in the order bucket.

4
Identify the appointment to unplan in the list.
5
Click on “…” and “Unplan”.

6
Click on the blue “Confirm” button.

Reschedule unplanned appointment to a new date

1
From the “Appointments have been scheduled for this day but are not integrated with tours” box, click on the red “View the list” button.

2
From the appointment list, check the “Select all” box.
3
Click on the blue “Reschedule” button.

4
Select a new date via the date picker.
5
Click on the blue “Save” button.

Add unplanned appointment to cart

1
From the “Appointments have been scheduled for this day but are not integrated with tours” box, click on the red “View the list” button.
2
From the appointment list, check the “Select all” box.
3
Click on the blue “Add to cart” button.

Note: The appointments can then be rescheduled from the “Order bucket” tab of the “Schedule” module.

Delete an appointment

Note: Deleted appointments are permanently deleted.

4
Identify the appointment to delete from the list.
5
Click on “…” and “Delete”.

6
Click on the blue “Confirm” button.

Related articles 🔍

> Download the AntsRoute mobile application
> Track field workers in real time
> Add an appointment to a route in progress
> Cancel appointments from the interface – Route in progress
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    •       

    • Enterprise

      • Privacy Policy
      • Terms of service
    • Product

      • Appointment scheduling
      • Route optimization
      • Field workers tracking
      • Push notifications
      • Service reports
      • Route reporting
      • Online booking site New

      • Pricing
    • Integrations
      • WooCommerce

      • Prestashop

      • Zapier New

      • Google Calendar

    • Solutions

      • Parcel delivery
      • Fresh produce delivery
      • Merchandise delivery
      • Fuel and gas delivery
      • Equipment installation
      • Repair and maintenance
      • Cleaning service
      • Home healthcare
    • Definitions

      • Route optimisation
      • Route optimisation software
      • Route optimization benefits
      • Route planner
      • Transport software
      • Field service management
    • Resources

      • Blog
      • Testimonials
      • Help center
      • API Rest
      • Contact us