Support > Live tracking > Cancel appointments from the interface – Unstarted route
Cancel appointments from the interface – Unstarted route
It is possible to cancel appointments of a route that is not started from the AntsRoute interface by following the steps below :
1
Go to the “Monitor” module.
2
Identify the route for which an appointment must be cancelled.
3
Click on “…” and “Route’s detail” to display the list of appointments.
Unplan an appointment
Note: The unplanned appointments can then be moved to another date or placed in the order bucket.
4
Identify the appointment to unplan in the list.
5
Click on “…” and “Unplan”.
6
Click on the blue “Confirm” button.
Reschedule unplanned appointment to a new date
1
From the “Appointments have been scheduled for this day but are not integrated with tours” box, click on the red “View the list” button.
2
From the appointment list, check the “Select all” box.
3
Click on the blue “Reschedule” button.
4
Select a new date via the date picker.
5
Click on the blue “Save” button.
Add unplanned appointment to cart
1
From the “Appointments have been scheduled for this day but are not integrated with tours” box, click on the red “View the list” button.
2
From the appointment list, check the “Select all” box.
3
Click on the blue “Add to cart” button.
Note: The appointments can then be rescheduled from the “Order bucket” tab of the “Schedule” module.
Delete an appointment
Note: Deleted appointments are permanently deleted.
4
Identify the appointment to delete from the list.
5
Click on “…” and “Delete”.
6
Click on the blue “Confirm” button.
