antsrouteantsrouteantsrouteantsroute
  • Solutions
      • DELIVERIES

          • parcel-delivery-antsroute-softwareParcel Delivery
            Make last mile deliveries management easier and enhance customer relations.

          • meal-delivery-antsroute-softwareFood and Fresh Produce Delivery
            Smartly manage meal, fresh and frozen produce deliveries.

          • merchandise-delivery-antsroute-softwareMerchandise Pick-up and Delivery
            Build optimized merchandise delivery routes and track your drivers in real-time.

          • fuel-delivery-antsroute-softwareFuel and Gas Delivery
            Build the best fuel and gas delivery routes increasing cubic meters delivered per km.

      • OPERATIONS

          • equipment-delivery-antsroute-softwareEquipment Installation
            Ensure the most efficient equipment installations and boost the productivity.

          • maintenance-antsroute-softwareRepair and Maintenance
            Track your field technicians and improve the quality of service provided.

          • cleaning-service-antsroute-softwareCleaning Service
            Build the most efficient cleaning services routes and boost the productivity of cleaners.

          • healthcare-antsroute-softwareHome Healthcare
            Create the best daily schedules for your healthcare workers to ensure quality home care.

    • Working in other industries? Contact us ➝
  • Features
      • FEATURES

          • smart-scheduling-antsroute-softwareSchedule appointments
            Efficient scheduling of deliveries and operations integrating logistics constraints.

          • live-tracking-antsroute-softwareTrack drivers
            Real-time updates sent to drivers and field workers via the mobile application.

          • analyse-route-data-antsroute-softwareAnalyze performance
            Data of routes and performance indicators analysis.
          • determine-route-antsroute-softwareOptimize routes
            Automated routes optimization cutting down travel time and costs.

          • update-customer-delivery-antsroute-softwareUpdate Customers
            Sending of SMS and email push notifications to customers.

          • digitize-route-antsroute-softwareDigitize processes
            Generate work and delivery orders and service reports.

      • PROCESS

          • Scheduling of deliveries and operations on date defined
            Import or schedule appointments on defined date.

          • Scheduling of deliveries and operations on incoming calls
            Guide customers to the best date and time slot in a few seconds.

          • Scheduling of deliveries and operations with customer confirmation
            Receive confirmation from customers or let them reschedule orders.
  • Resources
      • LEARN

        • Support
          Learn to use the software with our online guides and videos.

        • Integrations
          Synchronize the orders of your business tools with AntsRoute.

        • API
          The API allows you to synchronize your data with AntsRoute.

        • Customer testimonials
          Find out why companies have chosen the AntsRoute software to grow.

      • ABOUT

        • Blog
          All the solutions, tips and news about the AntsRoute software.

        • Contact us
          AntsRoute team is here to help with any questions.


    • Book a demo ➝
  • Pricing
  • Log in
  • Free trial
  • English
    • Français
    • Español
    • Deutsch
    •       

    • Enterprise

      • Privacy Policy
      • Terms of service
    • Product

      • Appointment scheduling
      • Route optimization
      • Field workers tracking
      • Push notifications
      • Service reports
      • Route reporting
      • Online booking site New

      • Pricing
    • Integrations
      • WooCommerce

      • Prestashop

      • Zapier New

      • Google Calendar

    • Solutions

      • Parcel delivery
      • Fresh produce delivery
      • Merchandise delivery
      • Fuel and gas delivery
      • Equipment installation
      • Repair and maintenance
      • Cleaning service
      • Home healthcare
    • Definitions

      • Route optimisation
      • Route optimisation software
      • Route optimization benefits
      • Route planner
      • Transport software
      • Field service management
    • Resources

      • Blog
      • Testimonials
      • Help center
      • API Rest
      • Contact us

> Cancel appointments from the interface – Route in progress

29 July 2020
Categories
Live tracking
Tags

Support > Live tracking > Cancel appointments from the interface – Route in progress

  Cancel appointments from the interface – Route in progress

It is possible to cancel appointments for a route in progress from the AntsRoute interface by following the steps below:

1
Go to the “Monitor” module.
2
Identify the route for which an appointment is to be deleted.
3
Click on “…” and “Route’s detail” to display the list of appointments.

4
Identify the appointment to be canceled in the list.
5
Click on “…” and “Cancel”.

6
Add a “Comments” and select the “Cancellation reason” (optional).
7
Click on the blue “Confirm” button.

Note: The cancelled appointment is then visible in red at the bottom of the appointment list.

Note: The field worker receives a push notification on the AntsRoute mobile application to inform him/her of the appointment cancellation.

Note: Cancelled appointments can then be rescheduled from the “Management of cancelled appointments” tab in the “Schedule” module. Read this support article to know the steps to follow. 

Note : In order not to change the order of your agent’s current route when cancelling an appointment, you must go to “First Name – Last Name” > “Sites” > “…” > “Configure” and make sure that the “Automatic reoptimization of the remaining route” checkbox is unchecked. Read this support article for more information.

Related articles 🔍

> Download the AntsRoute mobile application
> Track field workers in real time
> Add an appointment to a route in progress
> Cancel appointments from the interface – Unstarted route
Share
    •       

    • Enterprise

      • Privacy Policy
      • Terms of service
    • Product

      • Appointment scheduling
      • Route optimization
      • Field workers tracking
      • Push notifications
      • Service reports
      • Route reporting
      • Online booking site New

      • Pricing
    • Integrations
      • WooCommerce

      • Prestashop

      • Zapier New

      • Google Calendar

    • Solutions

      • Parcel delivery
      • Fresh produce delivery
      • Merchandise delivery
      • Fuel and gas delivery
      • Equipment installation
      • Repair and maintenance
      • Cleaning service
      • Home healthcare
    • Definitions

      • Route optimisation
      • Route optimisation software
      • Route optimization benefits
      • Route planner
      • Transport software
      • Field service management
    • Resources

      • Blog
      • Testimonials
      • Help center
      • API Rest
      • Contact us