Support > Live tracking > Cancel appointments from the interface – Route in progress

Cancel appointments from the interface – Route in progress

It is possible to cancel appointments for a route in progress from the AntsRoute interface by following the steps below:

Go to the “Monitor” module.

Identify the route for which an appointment is to be deleted.

Click on “…” and “Route’s detail” to display the list of appointments.

Identify the appointment to be canceled in the list.

Click on “…” and “Cancel”.

Add a “Comments” and select the “Cancellation reason” (optional).

Click on the blue “Confirm” button.

Note: The cancelled appointment is then visible in red at the bottom of the appointment list.

Note: The field worker receives a push notification on the AntsRoute mobile application to inform him/her of the appointment cancellation.

Note: Cancelled appointments can then be rescheduled from the “Management of cancelled appointments” tab in the “Schedule” module. Read this support article to know the steps to follow.

Note : In order not to change the order of your agent’s current route when cancelling an appointment, you must go to “First Name – Last Name” > “Sites” > “…” > “Configure” and make sure that the “Automatic reoptimization of the remaining route” checkbox is unchecked. Read this support article for more information.