Created OnJuly 29, 2020

byMarie Henrion

Support > Live tracking > Cancel appointments from the interface – Route in progress

Cancel appointments from the interface – Route in progress

It is possible to cancel appointments for a route in progress from the AntsRoute interface by following the steps below:

1

Go to the “Monitor” module.

2

Identify the route for which an appointment is to be deleted.

3

Click on “…” and “Route’s detail” to display the list of appointments.

4

Identify the appointment to be canceled in the list.

5

Click on “…” and “Cancel”.

6

Add a “Comments” and select the “Cancellation reason” (optional).

7

Click on the blue “Confirm” button.

Note: The cancelled appointment is then visible in red at the bottom of the appointment list.

Note: The field worker receives a push notification on the AntsRoute mobile application to inform him/her of the appointment cancellation.

Note: Cancelled appointments can then be rescheduled from the “Management of cancelled appointments” tab in the “Schedule” module. Read this support article to know the steps to follow.

Note : In order not to change the order of your agent’s current route when cancelling an appointment, you must go to “First Name – Last Name” > “Sites” > “…” > “Configure” and make sure that the “Automatic reoptimization of the remaining route” checkbox is unchecked. Read this support article for more information.