Cancel appointments from the interface – Route in progress
It is possible to cancel appointments for a route in progress from the AntsRoute interface by following the steps below:
Note: The cancelled appointment is then visible in red at the bottom of the appointment list.
Note: The field worker receives a push notification on the AntsRoute mobile application to inform him/her of the appointment cancellation.
Note: Cancelled appointments can then be rescheduled from the “Management of cancelled appointments” tab in the “Schedule” module. Read this support article to know the steps to follow.
Note : In order not to change the order of your agent’s current route when cancelling an appointment, you must go to “First Name – Last Name” > “Sites” > “…” > “Configure” and make sure that the “Automatic reoptimization of the remaining route” checkbox is unchecked. Read this support article for more information.
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